Heather Hankins
Castle Pines,CO
Summary
Accomplished Realtor with a proven track record of facilitating smooth real estate transactions by leveraging expertise in property valuation and contract negotiation. At First American Heritage Title, excelled in client relations and market research, ensuring client satisfaction and optimal pricing strategies. Known for a tech-savvy approach and exceptional organizational skills, consistently delivering successful outcomes.
Overview
32
32
years of professional experience
Work History
Realtor
Self Employed
02.2009 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Advised and informed prospective clients on current market activities and conditions.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Sales Representative
First American Heritage Title N/k/a Heritage Title
01.1993 - 01.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
- Collaborated with cross-functional teams to identify and address customer needs.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Managed approximately 30-40 incoming calls and emails per day from customers.
Education
Bachelor Of Science - Business Management
University of Northern Colorado
Greeley, CO08.1989
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Market Research
- Local area familiarity
- Property Valuation Expertise
- Property Research
- Price Structuring
- Real estate law understanding
- Expert market knowledge
- Appraisals
- Works well independently
- Strong organizational skills
- Client-oriented
- Highly Professional
Accomplishments
Awarded Realtor of The Year by the South Metro Denver Realtor Association in 2021
Top Producing Sales Rep at First American Heritage Title 5 consecutive years.
Timeline
Realtor
Self Employed
02.2009 - Current
Sales Representative
First American Heritage Title N/k/a Heritage Title
01.1993 - 01.2009
Bachelor Of Science - Business Management
University of Northern Colorado
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