Heather Harding
Cartersville,GA
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
11
11
years of professional experience
Work History
Team Manager
Concentrix
Cartersville, GA
05.2020 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance on a weekly basis and coached and trained numerous team members, increasing quality of work and employee motivation.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Scheduler
All-Pro Pest Services
Marietta, GA
10.2019 - 05.2020
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Updated management and clients on progress of production.
- Set schedules for numerous staff by planning and designating shifts and hours.
Lead Pharmacy Technician
CVS Pharmacy
Atlanta, GA
01.2012 - 10.2019
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Shift Supervisor
Wawa
Coconut Creek, FL
08.2017 - 07.2018
- Trained staff members to perform inventory management, customer service and maintenance.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Assisted customers with complaints, questions and concerns.
- Troubleshot equipment to reduce service calls and downtime.
- Managed communication between associates and management, addressing key issues and needs.
- Maintained stock of products and ordered new products when stock was running low.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FLSkills
- Managing Production Teams
- Customer Satisfaction
- Inventory Control
- Efficient and Detail-Oriented
Timeline
Team Manager
Concentrix
05.2020 - Current
Scheduler
All-Pro Pest Services
10.2019 - 05.2020
Shift Supervisor
Wawa
08.2017 - 07.2018
Lead Pharmacy Technician
CVS Pharmacy
01.2012 - 10.2019
High School Diploma -
Deerfield Beach High School