Heather Harpe
Jonesboro ,AR
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 2-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
1 Million Dollar Quota successfully hit two years in a row within the Law Enforcement Vertical.
Overview
6
6
years of professional experience
Work History
Executive Account Manager
Critical Edge
03.2022 - Current
- Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products or services.
- Contributed to the creation of proposals that showcased a deep understanding of prospective clients'' needs balanced against the company''s capabilities.
- Maintained a deep understanding of Security industry trends, providing valuable insights to both clients and internal stakeholders.
- Enhanced communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
- Monitored industry trends and competitor activities to inform strategic decision-making processes.
- Led team efforts in achieving sales targets consistently by developing winning strategies for each account segment.
- Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
- Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.
- Managed contract negotiations with clients, resulting in favorable terms and conditions that supported company objectives.
- Organized regular meetings with key contacts within accounts to maintain open dialogue on progress updates or concerns from either party.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
- Built relationships with customers and community to establish long-term business growth.
- Creating Camera and Network Designs, build out detailed Scope of Works and Bill of Materials to efficiently describe project.
Patient Care Technician
St. Bernards Medical Center
03.2019 - 03.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
No Degree - Nursing
Arkansas State University
Jonesboro, ARHigh School Diploma -
Jonesboro High School
Jonesboro, AR05-2007
Skills
- Customer engagement
- Upselling strategies
- Data-driven insights
- Account retention
- Problem-solving
- Time management
- Attention to detail
- Decision-making
- Detail-oriented
- Relationship building
Timeline
Executive Account Manager
Critical Edge
03.2022 - Current
Patient Care Technician
St. Bernards Medical Center
03.2019 - 03.2021
No Degree - Nursing
Arkansas State University
High School Diploma -
Jonesboro High School
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