Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Harrison

Columbia,MO

Summary

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Good Day Farm
05.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Restaurant Manager

HuHot Mongolian Grills LLC
02.2014 - 04.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

High School Diploma -

Eldon High School
Eldon, MO
05.2009

Skills

  • Employee Scheduling
  • Team Leadership Expertise
  • Employee Relations
  • Business Operations Knowledge
  • Business Development
  • Hiring and Recruitment
  • Process Improvements
  • Inventory Control
  • Food Safety and Sanitation

Timeline

Assistant General Manager

Good Day Farm
05.2022 - Current

Restaurant Manager

HuHot Mongolian Grills LLC
02.2014 - 04.2022

High School Diploma -

Eldon High School
Heather Harrison