High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Good Day Farm
05.2022 - Current
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Mentored and motivated team members to achieve challenging business goals.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Trained new employees on proper protocols and customer service standards.
Reported issues to higher management with great detail.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Restaurant Manager
HuHot Mongolian Grills LLC
02.2014 - 04.2022
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Managed staff schedules and maintained adequate coverage for all shifts.