Heather Hart
219 Daybreak Rush, Canton,GA
Summary
Hearing Instrument Specialist
Achieving top sales while ensuring exceptional customer service. Expert in hearing aid fittings and product knowledge. I foster strong patient relationships and enhance satisfaction through tailored solutions and effective communication. Committed to continuous improvement and patient education. My passion is to work in the hearing health Industry, to help people hear better, and to continue to spread the word of hearing health risks. I did not just pick this as my career, I was born to do this. I love my line of work. I have been around hearing impairment my entire life, growing up with a deaf sister which pushed me in this direction to help others hear and to have them feel loved and truly heard. I build trust with each person I work with and treat, naturally.
Overview
10
10
years of professional experience
Work History
Licensed Hearing Instrument Specialist
Southern ENT Specialists
02.2024 - 04.2025
- Generated the highest sales while maintaining patient satisfaction.
- Exceeded sales targets by implementing effective sales strategies and utilizing strong product knowledge.
- Conducted regular equipment maintenance checks ensuring optimum functionality during patient testing.
- Created customized ear molds that helped improve comfort levels leading to higher patient satisfaction rates.
- Educated patients on proper care and maintenance of their hearing aids, resulting in reduced device malfunctions.
- Timely follow-up appointments and fine-tuning of hearing devices.
- Liaised between insurance companies and patients streamlining the reimbursement process for hearing aid purchases.
- Managed inventory effectively to ensure availability of appropriate devices while minimizing costs associated with excess stock.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Administered counseling sessions related to managing tinnitus symptoms providing relief for affected individuals.
Hearing Apprentice/Hearing Instrument Specialist
Sam’s Club/Walmart Health
01.2021 - 02.2024
- Acquired new certifications that expanded range of tasks I could perform independently.
- Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
- Passed Georgia State Licensing tests.
- Exceeded sales targets by implementing effective sales strategies and utilizing strong product knowledge.
- Developed strong communication skills working with diverse populations to address varying degrees of hearing loss concerns.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Worked under guidance of experienced professionals to learn trade best practices.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
PCC/Office Manager
Sugarloaf Hearing Aid Factory Outlet
02.2015 - 11.2020
- Booked Health events/Lunch and learns.
- Managed office staff/ Training sessions.
- Cleaned Hearing Devices, Replaced receivers changed domes , Wax guards. Fixed Devices that were broken.
- Managed Inventory.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Hearing Aid Dispenser License - Hearing Science
IHS/LDL Hearing Health Sciences
Long Distance Learning11.2022
High School Diploma -
Ashworth High School
Norcross, GA05.2011
Skills
- Sales
- Customer Service
- Product Knowledge
- Cerumen Management
- Customer Relations
- Impression Taking
- Adjustments / Fittings with Hearing Aids
- Proficient in Software
Letter of Recommendation from Southern ENT
March 28th, 2025
To whom it may concern,
I have worked with Heather Hart since February 18th, 2024. It has been a pleasure to work with her. She has demonstrated outstanding skill in regards to customer service, particularly as it relates to hearing aid selection and programming. She has excellent rapport with patients. In fact, I have a friend/neighbor who has been to several audiologists in the past and he felt that Heather was the most helpful audiology professional that he has encountered. I wish her well in her future endeavors.
If you have any questions, please feel free to contact me at (616) 450-6453.
Sincerely,
Eric Weinman, MD
Timeline
Licensed Hearing Instrument Specialist
Southern ENT Specialists
02.2024 - 04.2025
Hearing Apprentice/Hearing Instrument Specialist
Sam’s Club/Walmart Health
01.2021 - 02.2024
PCC/Office Manager
Sugarloaf Hearing Aid Factory Outlet
02.2015 - 11.2020
Hearing Aid Dispenser License - Hearing Science
IHS/LDL Hearing Health Sciences
High School Diploma -
Ashworth High School
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