Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hartberger

Heather Hartberger

Vinton,VA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Manager

VA Cleaners
Roanoke, VA
03.2016 - 11.2016
    Scheduling, making deposits and figuring daily sales reports
  • Carefully interviewed, selected, trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Call center

Kelly Services, Inc.-Anthem
Roanoke, VA
12.2014 - 04.2015
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
  • Gathered and verified all required customer information for tracking purposes.

Call Center Lead

Orvis
Roanoke, VA
10.2010 - 01.2014
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Learned, referenced and applied product knowledge information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Education

Associate of Applied Science - Legal Assisting

Virginia Western Community College
Roanoke, VA
1996

High School Diploma - undefined

Willam Byrd High School
Vinton, VA
1992

Bachelor Of Applied Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
07.2020 - 01.2023

Master Of Business - Marketing Management And Research

Colorado Technical University
Colorado Springs, CO
07.2023 - Current

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Multi-line phone talent
  • Strategic sales knowledge
  • Proficient in cash management
  • Floor set design expertise
  • Strong client relations
  • MS Windows proficient
  • Mediation capability
  • Training development aptitude
  • Trusted key holder

Timeline

Master Of Business - Marketing Management And Research

Colorado Technical University
07.2023 - Current

Bachelor Of Applied Science - Criminal Justice

Colorado Technical University
07.2020 - 01.2023

Manager

VA Cleaners
03.2016 - 11.2016

Call center

Kelly Services, Inc.-Anthem
12.2014 - 04.2015

Call Center Lead

Orvis
10.2010 - 01.2014

Associate of Applied Science - Legal Assisting

Virginia Western Community College

High School Diploma - undefined

Willam Byrd High School

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Heather Hartberger