Summary
Overview
Work History
Education
Skills
Timeline
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Heather Hartman

San Jacinto,CA

Summary

Dynamic and dedicated professional with extensive experience at Walmart and Devonshire Care Centre. Proven ability in customer service and problem resolution, enhancing customer satisfaction and fostering teamwork. Skilled in managing complaints and utilizing POS systems effectively, while maintaining a calm demeanor under pressure. Committed to delivering high-quality support and building strong relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Walmart
08.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Certified Nursing Assistant

Devonshire Care Centre
06.2018 - 06.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Certified Nurse’s Assistant Certification - Nuraing

Red Cross
San Bernardino, CA
04.2015

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Complaint handling
  • Complex Problem-solving
  • Guest services
  • Assertiveness
  • POS system operation
  • Product and service solutions
  • Refunds and exchanges
  • Employee management
  • Regulatory compliance
  • Hospitality and accommodation
  • Refunds processing
  • Complaint escalation
  • Point of sale systems
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Computer skills
  • Relationship building
  • Calm under pressure

Timeline

Customer Service Associate

Walmart
08.2019 - Current

Certified Nursing Assistant

Devonshire Care Centre
06.2018 - 06.2019

Certified Nurse’s Assistant Certification - Nuraing

Red Cross

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Heather Hartman