Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Work Availability
References
References
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Heather Heatherly

Chattanooga,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Bar Manager

Musicians Corner
Nashville, TN
05.2014 - 06.2022
  • Managed bar staff, trained new hires, set pars, and managed inventory in an outdoor festival environment.
  • Implemented strategies designed to increase revenue through created signature beverages and upselling techniques.
  • Reorganized bar stations to streamline service flow.

Event Coordinator

Centennial Park Conservancy
Nashville, TN
01.2019 - 06.2022
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.

Service Trainer

M Street Entertainment Group
Nashville, TN
01.2011 - 01.2013
  • Conducted training sessions for new service staff on product knowledge and customer service policies.
  • Created assessment tools such as quizzes and tests to evaluate trainee understanding of course material.
  • Provided guidance and support to new hires during their onboarding process.

Bartender

Rumba - Rum Bar & Satay Grill
Nashville, TN
09.2009 - 01.2011
  • Prepared craft cocktails and beverages according to recipe standards.
  • Provided food & beverage suggestions/pairings to guests based on their preferences.
  • Assisted in setting up and closing down the bar for service shift.

Maitre D' /Manager

Park Cafe Nashville
Nashville, TN
07.2007 - 09.2009
  • Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created seating charts for large groups or private events.
  • Developed wine & beverage menus and pricing, as well staff tastings and education.

Maitre D' /Office Manager

WD-50
New York, NY
05.2005 - 08.2006
  • Greeted and welcomed guests, overseeing the floor of New York’s most experimental Michelin Star restaurant at the time .
  • Managed reservations and waitlist. Communicated with Chef Dufresne daily regarding all types of requests varying from allergies to PR
  • Collaborated with clients to determine their needs, booking private parties ranging 8-80 people

Retail Sales Associate

Columbus Circle Wine & Liquor
New York, NY
11.2003 - 01.2006
  • Assisted customers with finding the right product for their needs in a store with over 4,000 products.
  • Conducting, as well as setup and breakdown of large and small in store tastings
  • Stocked shelves with merchandise according to company standards.

Reservationist /Hostess

The River Cafe
Brooklyn, NY
03.2004 - 04.2005
  • Assisted customers in making reservations, while managing 10 incoming phone lines
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Reported daily to owner, chef, and maitre‘d regarding guest covers and special requests

Manager

Oren's Daily Roast
New York, NY
11.2002 - 03.2004
  • Managed operations of coffee shop, including scheduling staff, ordering supplies, inventory, and payroll.
  • Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.

Manager

Bread & Company
Nashville, TN
11.1999 - 06.2002
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Trained and managed new employees including staffs for multiple new stores in 2000 & 2001
  • Trained new employees to perform duties.
  • Organized displays and arrangement of holiday and seasonal displays

Education

300hr ERYT - Yoga Instructor & Teacher Trainer

Yoga 2007-Present
Nashville, TN

High School Diploma -

University of Nebraska - Lincoln
Lincoln, NE
2001

Skills

  • Customer Relations
  • Event Coordination
  • Sales Promotion
  • Staff Training
  • Restaurant Management
  • Customer Relationship Building
  • Menu Updating
  • Staff Scheduling
  • Training and Mentoring
  • Relationship Building
  • Wine and liquor knowledge
  • Group reservations management
  • Dining room management
  • Food plating and presentation
  • Strategic planning

Timeline

Event Coordinator

Centennial Park Conservancy
01.2019 - 06.2022

Bar Manager

Musicians Corner
05.2014 - 06.2022

Service Trainer

M Street Entertainment Group
01.2011 - 01.2013

Bartender

Rumba - Rum Bar & Satay Grill
09.2009 - 01.2011

Maitre D' /Manager

Park Cafe Nashville
07.2007 - 09.2009

Maitre D' /Office Manager

WD-50
05.2005 - 08.2006

Reservationist /Hostess

The River Cafe
03.2004 - 04.2005

Retail Sales Associate

Columbus Circle Wine & Liquor
11.2003 - 01.2006

Manager

Oren's Daily Roast
11.2002 - 03.2004

Manager

Bread & Company
11.1999 - 06.2002

300hr ERYT - Yoga Instructor & Teacher Trainer

Yoga 2007-Present

High School Diploma -

University of Nebraska - Lincoln

Accomplishments

  • Former Ballet Dancer – having won scholarships and performance opportunities with prestigious companies including American Ballet Theater, Atlanta Ballet, Cleveland Ballet, Alabama Ballet, The Jilliana School, Nashville Ballet, and the TN Association of Dance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

References

References available upon request.

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Heather Heatherly