Heather Henry

Operational Efficiency: Manage over 700 shopping orders and 2,000 deliveries.

Customer service: Maintain a high customer satisfaction rating (4.98/5 stars) by providing clear communication and friendly customer service.

Front-End Operations: Handled cash and card transactions accurately while delivering excellent customer service.

Digital Order Fulfillment: Picked and fulfilled customer online orders, managed time-sensitive sorting and packing of products, and assisted customers in locating items throughout the store to ensure a positive shopping experience.

Retention: Uncovered root causes of customer dissatisfaction and cancellation requests; utilized product knowledge to offer appropriate solutions to retain customer accounts.

Clinical Documentation & Intake: Conducted patient intake.

Front-Office Operations: Documented detailed medical histories and physician findings in the computer system.

Scheduled patient appointments and handled front desk administrative duties, including collecting and processing copayments.