Heather Hoff
Boise,ID
Summary
Dedicated professional with strong customer service and communication skills. Proven ability to enhance customer experiences and maintain a positive environment.
Overview
24
24
years of professional experience
Work History
Sales Associate
Michaels Arts and Crafts
Boise, Idaho
09.2011 - 05.2013
- Assisted customers in selecting art supplies and crafting materials.
- Organized merchandise displays to enhance customer experience and accessibility.
- Educated customers on product features and usage techniques.
- Collaborated with team members to achieve store goals and maintain a positive environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Lead Operator
Micron
Boise, Idaho
02.1989 - 03.2009
- Operated advanced manufacturing equipment for memory chip production.
- Operated advanced manufacturing equipment in a high-volume production environment.
- Coordinated daily operations to meet production targets and maintain workflow.
- Monitored production processes for compliance with quality standards.
- Collaborated with engineering teams to enhance process efficiency.
- Implemented maintenance schedules that reduced equipment downtime and ensured operational continuity.
- Trained new operators on safety protocols and machine handling.
- Trained new employees on safe operating procedures and job responsibilities.
- Delegated tasks to team members based upon individual strengths and expertise, leading to an increase in productivity and workflows.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Performed daily maintenance checks and troubleshooting of equipment malfunctions.
- Conducted regular inspections of equipment to identify potential problems early on.
- Operated equipment following corporate and manufacturer procedures.
- Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
- Developed and implemented process improvements that streamlined production efficiency.
- Collaborated with team members to maintain optimal production line efficiency.
- Trained new operators on safety protocols and equipment operation procedures.
- Sorted and documented defects from completed orders to maintain accurate records.
- Studied and adhered to safety and emergency protocols to ensure workplace safety.
Education
High School Diploma -
Boise High School
Boise, ID05-1985
Skills
- Customer service
- Product education
- Time management
- Task prioritization
- Meeting deadlines
- Team collaboration
- Communication skills
- Flexible availability
- Reliable and punctual
- Hospitality and accommodation
- Adapt to diverse groups
Timeline
Sales Associate
Michaels Arts and Crafts
09.2011 - 05.2013
Lead Operator
Micron
02.1989 - 03.2009
High School Diploma -
Boise High School