Heather Hopp
Wonder Lake,IL
Summary
Driven and versatile sales professional with a strong background in dental and healthcare industries. Proven success in territory management, B2B sales, and clinical support. Recognized for exceptional communication, leadership, and relationship-building skills. Adept at training, compliance, and team management, with a passion for delivering top-tier client and patient experiences.
Overview
18
18
years of professional experience
Work History
Sales and Clinical Success Manager
Swiss Dental Solutions
02.2024 - Current
- Managed B2B sales and CRM pipeline within assigned territory
- Oversaw Territory of 10+ States across the Mid-West and East Coast
- Assisted dentists chairside during implant surgeries to improve product familiarity
- Delivered in-office product presentations and demos to dental professionals
- Represented the company at industry conferences and trade shows
- Conducted lead generation and strategic outreach to grow market share
- Employee of the month for exceeding Sales goals in November 2024
Dental Assistant
Advanced Dental Solutions
10.2021 - 12.2023
- Supervised a team of 5+ Dental assistants to ensure operational efficiency
- Oversaw inventory, daily schedules, and procedure readiness
- Maintained strict compliance with OSHA/HIPPA Standards
- Performed regular audits for sterilization, logs, emergency kits, and safety protocols
Homecare Account Manager
Medline Inc.
12.2020 - 10.2021
- Managed patient accounts, processed orders, and resolved customer inquiries
- Tracked shipments and updated order statuses via Excel and Google Sheets
- Handled email correspondence, call support, and logistics coordination
- Resolved high complex and sensitive patient concerns with a focus on de-escalation and crisis management
Dental Assistant
Dr. Frymark Dental
02.2016 - 12.2019
- Assisted with general dentistry procedures, including crown, bridge, and endodontics
- Managed lab cases and supply ordering
- Took and processed digital x-rays and utilized Dentrix and Cerec software
Dental Assistant
Barrington Dental
10.2013 - 10.2015
- Supported oral surgery, implants, orthodontics, and restorative treatments
- Used Itero scanning and digital radiography tools
- Maintained sterilization protocols and room setups
- Certified in CPR, Coronal Polishing, and Nitrous Oxide
Dental Assistant
Parkway Dental
01.2012 - 01.2013
- Assisted Dentist in General/Endodontic/Oral Surgery/Orthodontic practices
- Handled lab coordination, inventory, and patient documentation
- Communicated to upper level management and helped solve issues
Dental Assistant Intern
North West Dental
09.2012 - 10.2012
- Worked alongside Dental Assistants
- Conducted X-rays- ceph-pano/ PA/Bite-wings
- Compiled patient reports including Charting
- Proficient in Zoom Whitening
Manager/ Assistant Manager/ Stylist
Sports Clip
01.2007 - 01.2012
- Supervised team of 10 employees and created staff schedules
- Led employee meetings and managed performance evaluations
- Drove local marketing efforts and consistently exceeded sales goals
- Ensured high levels of customer service and operational efficiency
Education
Certificate - Dental Assisting
First Institute of Crystal Lake
10.2012
Skills
- B2B Sales & Account Management
- CRM & Funnel Management
- Territory Development
- Clinical Training & Surgical Assistance
- Compliance & OSHA/HIPAA Regulations
- Team Leadership & Staff Training
Skills Experience
- Presentation and Communication skills
- CRM Software
- Territory Management
- B2B Sales and Account Management
- Prospecting and Lead Generation
- Client relationship Building
- Attended industry conferences to network and stay on current trends
- Conducted product demos and presentations to dental professionals
- Trained new employees on company culture, policies and regulations
- Staffing- Created monthly schedules, filled positions for employees
- Compliance- Evaluations, write ups, disciplinary action
- Leadership- Managed teams up to 10 people
- Technical proficiencies in Eaglesoft program, MS Word, Excel, PowerPoint, Outlook
Timeline
Sales and Clinical Success Manager
Swiss Dental Solutions
02.2024 - Current
Dental Assistant
Advanced Dental Solutions
10.2021 - 12.2023
Homecare Account Manager
Medline Inc.
12.2020 - 10.2021
Dental Assistant
Dr. Frymark Dental
02.2016 - 12.2019
Dental Assistant
Barrington Dental
10.2013 - 10.2015
Dental Assistant Intern
North West Dental
09.2012 - 10.2012
Dental Assistant
Parkway Dental
01.2012 - 01.2013
Manager/ Assistant Manager/ Stylist
Sports Clip
01.2007 - 01.2012
Certificate - Dental Assisting
First Institute of Crystal Lake
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