Heather Houser
Scranton,PA
Summary
Accomplished District Manager delivering exceptional customer service and team development. Known for reliability and fostering positive work environments while implementing effective sales strategies that boost market penetration and drive revenue growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
District Manager
Turkey Hill
Scranton, PA
03.2004 - Current
- Led operational efficiency initiatives across multiple store locations, enhancing service quality and customer satisfaction.
- Managed staffing and training programs, ensuring workforce alignment with company standards and objectives.
- Oversaw inventory management processes, optimizing stock levels to meet customer demand effectively.
- Implemented new sales strategies, resulting in improved market penetration and revenue growth across assigned districts.
- Developed performance metrics for store managers, fostering accountability and continuous improvement in operations.
Education
High School Diploma -
Lackawanna Trail
Factoryville, PASkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Team development
- Multi-unit management
- Decision-making
- Team building
- Positive attitude
- Reliability
- Training and coaching
- Customer relations
- Policies and procedures
Certification
RAMP Certification expires 1/6/2027
ServSafe Food Protection Manager Certification expires 1/15/28
Timeline
District Manager
Turkey Hill
03.2004 - Current
High School Diploma -
Lackawanna Trail