HEATHER HUSBAND
Ozark,AR
Summary
Highly organized and detail-oriented administrative professional with extensive experience in documentation control, regulatory compliance, customer service, and emergency response. Adept at managing records, training staff, and improving process efficiency. Strong technical skills in creating and maintaining business-critical documentation, focusing on safety, project support, and data entry. Expertise in streamlining workflows and providing exceptional customer service to internal and external clients.
Documentation professional with extensive experience in producing detailed and precise documentation. Proven ability to enhance project outcomes through effective technical writing and meticulous document control. Known for fostering team collaboration and delivering consistent results by adapting to changing project requirements and maintaining high standards.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Documentation Specialist IV
Alyeska Pipeline Company, Valdez, AK
Valdez, AK
01.2018
- Oversaw and evaluated documentation processes, including procedures, manuals, drawings, and modification packages, ensuring regulatory compliance. Coordinated review and approval process for documents across multiple departments, facilitating management of change processes. Delivered formal and informal training to staff and contributed to regulatory compliance efforts by identifying and resolving non-conformities.
- Selected Accomplishments:
- Supported the modification closeout process and participated in public information and resource management roles within the Incident Command System (ICS).
- Acted as a Subject Matter Expert (SME) for the TAPS document system and provided critical guidance on project documentation, operations, and emergency response plans.
Public Safety Technician (Emergency Dispatcher / Jailer)
Valdez Police Department, Valdez, AK
Valdez, AK
01.2013
- Answered emergency and non-emergency calls, gathering and relaying information to appropriate law enforcement and emergency services. Monitored patrol unit locations, responded to alarms, and managed police department paperwork, including case reports and confidential records.
- Selected Accomplishments:
- Maintained real-time tracking of police units to ensure prompt dispatch and response times.
- Processed and safeguarded confidential police records in alignment with departmental protocols.
Deputy Clerk
Armstrong County Clerk’s Office
01.2024 - 01.2026
- Prepare documents, complete, update and file legal documents such as subpoenas, court summons, detention orders and public records. Balance receipts, handle payments and charges that occur in a courthouse or legal office, record payments and receipts to ensure a balanced report and accurate billing statements. Handle and organize evidence that ensures a proper trial and legal procedure.
Business Owner and Trainer
A
01.2021 - 01.2026
- Manage all aspects of business operations, including human resources, financial management, and strategic planning. Develop and implement training programs tailored to client needs, enhancing employee skills and performance. Oversee budgeting processes, ensuring effective allocation of resources and monitoring of financial performance to achieve profitability. Create and maintain schedules for training sessions and staff, ensuring efficient use of resources and adherence to client timelines.
Administrative Assistant
City of Valdez, IT Department, Valdez, AK
Valdez, AK
01.2017 - 01.2018
- Performed administrative duties, including managing customer service requests, maintaining department files, and ensuring the accuracy of budget tracking spreadsheets. Reviewed time sheets and expense reports to ensure compliance with department standards and submitted them to payroll for processing. Provided superior customer service to both internal and external stakeholders.
- Selected Accomplishments:
- Assisted in reconciling departmental budget discrepancies to maintain fiscal accuracy.
- Ensured accurate and timely processing of payroll and expense reports for IT personnel.
Documentation Specialist
Chugach Alaska Services, Inc., Valdez, AK
Valdez, AK
01.2014 - 01.2017
- Maintained data files for spill response protocols, manuals, and forms, ensuring compliance with regulatory agencies. Served as the primary point of contact for Prince William Sound spill response documentation and Valdez Marine Terminal contingency plans. Collaborated with regulatory bodies to identify and incorporate required regulations into documentation systems. Trained operations personnel and staff in document redaction and revision processes.
- Selected Accomplishments:
- Led the revision process for critical spill response documents in collaboration with regulatory agencies.
- Identified gaps in regulatory references and recommended document updates to ensure compliance.
Rehabilitation Aide / Administrative Assistant
Providence Valdez Medical Center, Valdez, AK
Valdez, AK
01.2011 - 01.2014
- Generated patient records and prepared necessary documentation for lab and radiology tests. Assisted therapists with patient coordination and ensured the accuracy of medical records and therapy charges. Supported the Medical Records department with patient procedure coding.
- Selected Accomplishments:
- Efficiently maintained up-to-date records, ensuring accuracy and security.
- Facilitated coordination between patients and therapists for optimized treatment plans.
Education
High School Diploma -
North Pole High School
North Pole, AKSkills
- Administrative Support Documentation Control Regulatory Compliance Records Management Training & Development Customer Service Excellence Budget Control Process Improvement Workflow Optimization Team Collaboration
- Adobe Illustrator Adobe Acrobat Visio Microsoft Office (Word, Excel) Frame Maker National Crime Information Center (NCIC) Alaska Public Safety Information Network (APSIN) Elite VTA Learner TDDI E-Stick MMIS Incident Command System (ICS) FEMA
- Technical writing expertise
- Content development
- Content strategy
- Cross-functional teamwork
- Documentation management
Certification
- Certified Fire Fighter I – IFSAC
- Hazardous Materials Operations Level – IFSAC
- CEVO (Certified Emergency Vehicle Operator)
- ICS 100, ICS 200, ICS 700, ICS 800
- Hazmat Team Member
- ETT Certification
- AAIR Certification
- AAPC Program
- Notary
Timeline
Deputy Clerk
Armstrong County Clerk’s Office
01.2024 - 01.2026
Business Owner and Trainer
A
01.2021 - 01.2026
Senior Documentation Specialist IV
Alyeska Pipeline Company, Valdez, AK
01.2018
Administrative Assistant
City of Valdez, IT Department, Valdez, AK
01.2017 - 01.2018
Documentation Specialist
Chugach Alaska Services, Inc., Valdez, AK
01.2014 - 01.2017
Public Safety Technician (Emergency Dispatcher / Jailer)
Valdez Police Department, Valdez, AK
01.2013
Rehabilitation Aide / Administrative Assistant
Providence Valdez Medical Center, Valdez, AK
01.2011 - 01.2014
High School Diploma -
North Pole High School
ADDITIONAL EXPERIENCE
- Chugach Alaska Services Inc. / Houston Contracting Services AES, Fairbanks, AK Document Control / Data Entry Technician / Fabrication Shop Administrator
- Hawaii Central Credit Union, Oahu, HI Teller / Accounting Representative
- Fred Meyer, Fairbanks, AK Central Check Stand Supervisor / Pharmacy Technician
- Transportation Security Administration, Fairbanks, AK Security Screener