Heather Ingram
Flint,MI
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Independent Contractor
DoorDash
Flint, Michigan
10.2022 - Current
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Resolved customer inquiries promptly via phone or email communication channels.
- Managed quality control and maintained high level of customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Analyzed customer feedback data to improve customer service processes.
Line Worker
Michigan web press
Springfield , Oregon
08.2019 - 03.2020
- Observed equipment operations to detect malfunctions or safety concerns.
- Used hand trucks and forklifts to unload, load and transport items.
- Coordinated with supervisor to organize materials and equipment, promoting highest productivity and quality.
- Demonstrated proper work practices to accomplish key performance indicators.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Monitored production line to watch for pile-ups or jams.
Quality Control Inspector
Burgerflex
Grand Blanc, Michigan
10.2017 - 08.2019
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Marked materials with grade or acceptance status.
- Inspected and repaired products to meet project expectations.
- Ensured that all products met customer requirements prior to shipment.
- Recommended essential corrective actions based on test results.
Project Manager
Serv u success
Flint, Michigan
12.2016 - 06.2017
- Provided guidance to team members regarding tasks assigned to them.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Identified project needs by reviewing project objectives and schedules.
- Facilitated resolution of conflicts between team members when necessary.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Created and implemented processes to ensure successful completion of projects.
Education
Some College (No Degree) - Architecture
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TroySkills
- Customer service
- Quality control
- Project management
- Data analysis
- Team collaboration
- Conflict resolution
- Time management
- Safety compliance
- Inventory management
- Order fulfillment
- Client consultation
- Schedule management
- Workload management
Timeline
Independent Contractor
DoorDash
10.2022 - Current
Line Worker
Michigan web press
08.2019 - 03.2020
Quality Control Inspector
Burgerflex
10.2017 - 08.2019
Project Manager
Serv u success
12.2016 - 06.2017
Some College (No Degree) - Architecture
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