Heather Ivers
Beacon Hospice, an Amedisys
Rangeley,ME
25
years of professional experience
Motivated sales leader looking for a rewarding career opportunity, where I can utilize my skills and continue to learn new skills.
Liaison Representative manages high volume of inquiries in fast-paced healthcare environment. Good recordkeeping, multitasking and communication skills. Highly organized and proactive with resourceful and diligent nature.
Work History
Hospice Liaison
2 Years- Acted as a liaison between patients, providers, nursing facilities, and families streamlining the referral process and fostering seamless continuity of care.
- Cultivated strong relationships with Beacon team members and referral sources to address and resolve complaints and concerns efficiently.
Manager with Sales
8 Years 2 Months- Oversaw daily office operations, including procurement of goods and staff scheduling. Streamlined order intake and processing to improve operational efficiency. Drove revenue growth by managing a dual role in management and sales.
- Achieved EBITDA percentage of 67%, positioning center as highest in Maine.
Off-site Catering Supervisor
15 Years 3 Months- Oversaw off-site catering and bartending operations for weddings, events, and VIP concerts. Led a team in food presentation and elevated customer service experiences. Supervised cleanup efforts to maintain event standards.
Sales Representative
7 Years- Delivered consistent referral growth through proactive outreach as a sales representative. Achieved increased sales by implementing effective cold calling strategies and relationship-building efforts.
- Collaborated with healthcare providers to ensure timely delivery of respiratory care solutions.
- Analyzed market trends to identify growth opportunities in assigned territories.
Unit Coordinator
8 Years- Achieved substantial growth for a startup satellite clinic associated with Franklin Memorial Hospital through effective management. Streamlined registration, scheduling, filing, customer service, and ordering processes to improve patient experience. Led daily operations by coordinating all aspects of clinic management to support overall success.
Education
High School Diploma
Skills
Strong written and verbal communication
Critical thinking and time management
Cold calling proficiency
Market territory optimization
Experience with Salesforce
Accomplishments
- AFP Certification Aquatics instructor Obtained certification to lead and instruct water aerobics
- So you think you can sell? Sales Representative In my first 3 months of employment, in my first "sales role" I was included in this competition. I wont that contest and $500. This is an accomplishment as I had not yet even been to the company sales training classes.
Timeline
Hospice Liaison
Beacon Hospice, an Amedisys
08.2024 - CurrentRead More
Manager with Sales
Lincare
06.2016 - 08.2024Read More
Sales Representative
Lincare
06.2009 - 06.2016Read More
Off-site Catering Supervisor
The Gingerbread House
05.2005 - 08.2020Read More
Unit Coordinator
Rangeley Health and Wellness
06.2001 - 06.2009Read More
Mt Blue High School
High School Diploma
Read More