Heather Jackson
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at DriveTime Used Cars and Amazon. Excelled in relationship building and problem-solving, boosting repeat business and efficiently managing logistics. Skilled in teamwork and customer service, adept at multitasking and resolving issues to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate
DriveTime Used Cars
06.2022 - Current
- Organized cars and lot to maintain store visual appeal, engage customers, and promote specific vehicle needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, car exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared vehicles for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Logistics Coordinator
Amazon
01.2020 - 05.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Education
GED -
Graduation Alliance
Charlotte, NC01.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
Timeline
Sales Associate
DriveTime Used Cars
06.2022 - Current
Logistics Coordinator
Amazon
01.2020 - 05.2022
GED -
Graduation Alliance
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