Heather Jones
Millineum Obgyn
Philadelphia,PA
22
years of professional experience
Seasoned professional with 15 years of diverse experience, including front desk operations at Kennedy House. Skilled in customer service, communication, and logistics coordination.
Hardworking administrative professional well-versed in managing the ordering, distribution and disposal of property. Well-organized and systematic with strong organizational, planning and problem-solving abilities.
Work History
Patient Service Representative
11 Months- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Developed and maintained electronic health records, ensuring accuracy and compliance with regulations.
- Trained new staff on office procedures and software systems, fostering a collaborative work environment.
Front Desk Clerk
2 Years 10 Months- Greeted guests and addressed resident inquiries promptly to ensure positive customer experiences.
- Answered phone calls and processed work orders for maintenance and service requests to facilitate timely resolutions.
- Operated notification system for mail and package logistics, including scanning and distributing items to residents.
Residential Manager
4 Years 11 Months- Oversaw daily operations and provided supervision for staff within a residential setting, ensuring a supportive and safe environment.
- Aided clients with mental health and developmental disabilities in developing skills for independent living and documented their daily progress.
- Facilitated client transportation to day programs and outings, and provided assistance with personal care and daily living tasks, including meal preparation and laundry.
Teacher Assistant
5 Months- Supported classroom instruction by facilitating daily educational activities, ensuring a structured learning environment for children.
- Managed and monitored age-appropriate activities and nutrition, including the preparation of snacks and dinners, to maintain a healthy and engaging setting.
Dispatcher
1 Year 9 Months- Coordinated transportation logistics by effectively liaising with drivers using a tri-channel radio system to ensure timely dispatch.
- Managed appointment confirmations and scheduling for patient transport services, optimizing customer satisfaction and punctuality.
- Administered daily ride schedules and executed administrative tasks to maintain operational efficiency and support company infrastructure.
Residential Aide
1 Year 5 Months- Supported residents with mental disabilities by assisting with meal preparation and medication distribution, ensuring daily needs were met.
- Prepared residents for appointments to enhance their independence and well-being.
Housekeeper
6 Months- Maintained a consistent standard of cleanliness and organization across multiple guest rooms, ensuring a welcoming environment.
- Delivered high-quality hospitality services, contributing to positive guest experiences through diligent application of cleaning protocols and chemical use.
Teacher’s Assistant
4 Years 5 Months- Facilitated the implementation of lesson plans, ensuring educational activities aligned with age-specific needs.
- Maintained oversight of classroom dynamics, monitoring student engagement and behavior to support a conducive learning environment.
Receptionist
2 Years 4 Months- Managed comprehensive medical filing system, ensuring the integrity and accuracy of patient records, including the retrieval of previously misplaced anesthesia documents.
- Facilitated communication and documentation processes by handling multi-line phone operations and processing confidential documents through photocopying, scanning, and faxing.
Education
High School Diploma - General Business
Skills
Microsoft Office
Communication
Problem Solving
Project Management
Customer Service
Medical Terminology
Insurance Verification
Patient Check-in/out
Scheduling
Timeline
Patient Service Representative
Millineum Obgyn
07.2025 - 06.2026Read More
Front Desk Clerk
Kennedy House
09.2022 - 07.2025Read More
Residential Manager
Barber National Institute
10.2016 - 09.2021Read More
Teacher Assistant
Memorable Moments
12.2015 - 05.2016Read More
Dispatcher
Hollowsands Limousine/Germantown Cab
05.2014 - 02.2016Read More
Residential Aide
RHD
10.2012 - 03.2014Read More
Housekeeper
Sonesta Hotel
02.2012 - 08.2012Read More
Receptionist
University of Penn Medical Center
10.2004 - 02.2007Read More
Teacher’s Assistant
Presbytery of Philadelphia Head Start Learning Tree
09.2004 - 02.2009Read More
John Bartram High
High School Diploma from General Business
Read More