Heather Josephson
Worcester,MA
Summary
Diligent Medical Receptionist with proven background in managing front desk operations for medical facilities, as well as strong customer service skills.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Pedi-Q Urgent Care
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and demographics to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Dental Receptionist
TriCounty Community Action Program
08.2019 - 11.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Front Desk Attendant
Eastern Inns Hotel and Resort
06.2013 - 04.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Assisted housekeeping with laundry
Assistant Retail Manager
Cracker Barrell
02.2012 - 06.2013
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve questions
Assistant Manager
Honey Farms
09.2009 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Burncoat High School
Worcester05-1999
Skills
- Front desk operations
- Telephone etiquette
- Walk-in scheduling
- Insurance verification
Timeline
Medical Receptionist
Pedi-Q Urgent Care
08.2022 - Current
Dental Receptionist
TriCounty Community Action Program
08.2019 - 11.2020
Front Desk Attendant
Eastern Inns Hotel and Resort
06.2013 - 04.2019
Assistant Retail Manager
Cracker Barrell
02.2012 - 06.2013
Assistant Manager
Honey Farms
09.2009 - 02.2012
High School Diploma -
Burncoat High School
Similar Profiles
Karina MendezKarina Mendez
Supervisor at Pedi Center Urgent CareSupervisor at Pedi Center Urgent Care
SELENA SAUCEDASELENA SAUCEDA
X-Ray Tech at UTMB Island Pedi Urgent CareX-Ray Tech at UTMB Island Pedi Urgent Care
Ivona KozulIvona Kozul
Family Nurse Practitioner- Clinic and Telehealth at Pediatrix Urgent Care (Former Nightlight Pedi Urg)Family Nurse Practitioner- Clinic and Telehealth at Pediatrix Urgent Care (Former Nightlight Pedi Urg)
NAVEEN REDDY REKULAPALLYNAVEEN REDDY REKULAPALLY
Freelancer at FreelancerFreelancer at Freelancer
Jonathan GuerraJonathan Guerra
Intern at City of Worcester’s Health and Human Services DepartmentIntern at City of Worcester’s Health and Human Services Department