Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Josephson

Worcester,MA

Summary


Diligent Medical Receptionist with proven background in managing front desk operations for medical facilities, as well as strong customer service skills.

Overview

16
16
years of professional experience

Work History

Medical Receptionist

Pedi-Q Urgent Care
08.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance and demographics to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Dental Receptionist

TriCounty Community Action Program
08.2019 - 11.2020
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.

Front Desk Attendant

Eastern Inns Hotel and Resort
06.2013 - 04.2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Assisted housekeeping with laundry

Assistant Retail Manager

Cracker Barrell
02.2012 - 06.2013
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Engaged directly with customers to offer assistance and resolve questions

Assistant Manager

Honey Farms
09.2009 - 02.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Burncoat High School
Worcester
05-1999

Skills

  • Front desk operations
  • Telephone etiquette
  • Walk-in scheduling
  • Insurance verification

Timeline

Medical Receptionist

Pedi-Q Urgent Care
08.2022 - Current

Dental Receptionist

TriCounty Community Action Program
08.2019 - 11.2020

Front Desk Attendant

Eastern Inns Hotel and Resort
06.2013 - 04.2019

Assistant Retail Manager

Cracker Barrell
02.2012 - 06.2013

Assistant Manager

Honey Farms
09.2009 - 02.2012

High School Diploma -

Burncoat High School