Summary
Work History
Education
Skills
Timeline
Generic

Heather Jannelli

Canton

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at Crab Station. Proven ability to enhance guest satisfaction through effective communication and menu memorization. Skilled in cash handling and maintaining cleanliness standards, consistently delivering high-quality service in fast-paced environments. Committed to fostering positive customer relationships and team collaboration.

Work History

Server

Crab Station
North Canton, OH
2025 - 2026
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Managed order accuracy, efficiently relaying requests to kitchen staff.
  • Assisted in training new servers on menu items and service standards.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with team members to streamline service processes during peak hours.
  • Utilized POS system for processing transactions and managing inventory levels accurately.
  • Supported promotional events, increasing awareness of daily specials among patrons.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

K Pot
North Canton, OH
2024 - 2025
  • Provided exceptional customer service in high-volume dining environment.
  • Managed food and drink orders efficiently using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.

Fed Ex

Driver
North Canton, OH
2017 - 2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Server

Danny Boys Restaurant And Pizzeria
North Canton, OH
2011 - 2019
  • Demonstrated adaptability by handling diverse customer needs and preferences effectively.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma - General

West Branch
Beloit, OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization

Timeline

Server

Crab Station
2025 - 2026

Server

K Pot
2024 - 2025

Fed Ex

Driver
2017 - 2023

Server

Danny Boys Restaurant And Pizzeria
2011 - 2019

High School Diploma - General

West Branch