Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Kirven

Darlington,SC

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.


Dependable Certified Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.


Accomplished and certified Pharmacy Technician with over 23 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.


Customer-oriented Pharmacy Technician bringing 23 years of experience and strong background in Retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of Retail pharmacy operations.


Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.

Overview

20
20
years of professional experience

Work History

Certified Pharmacy Technician

Genesis Healthcare
Darlington, SC
07.2002 - 09.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Coordinated verification and filling of more than 800+ daily prescriptions in high-volume Retail pharmacy environment.
  • Set up and modified patient profiles im Enterprise Pharmacy System to include current information such as medications and insurance details.
  • Processed Prior Authorizations for 4 clinics starting around 10 years ago when I started working in a more Clinical Role

Education

High School Diploma -

Mayo High School For Math Science And Technology
Darlington, SC
06.1999

Skills

  • Pharmacy Operations
  • Drug Storage Procedures
  • Pharmacy Records Management
  • Cash Register Operation
  • Advanced Math Skills
  • Updating Medication Histories
  • Prescription Filling and Labeling
  • Dispensing Medications
  • Patient Profile Setup
  • Organization and Prioritization
  • FDA Compliance
  • Equipment Cleaning and Maintenance
  • Prescription Order Verification
  • Problem-Solving Skills
  • Medication Documentation
  • Answering and Routing Calls
  • Prescription Pricing
  • Prescription Refill Fulfillment
  • Patient Confidentiality
  • Medical Coding
  • Pharmacy Automation
  • Insurance Claim Processing Software

Timeline

Certified Pharmacy Technician

Genesis Healthcare
07.2002 - 09.2022

High School Diploma -

Mayo High School For Math Science And Technology
Heather Kirven