HEATHER KRIEGER

• Manage strategic relationships with Fortune 500 and large enterprise accounts to procure IT hardware, software, and services in the healthcare, architecture, and higher education sectors across the US
• Onsite/Offsite client meetings to understand needs, secure proposals, and deliver custom solutions that drive client engagement and loyalty
• Deliver specifications to OEM vendors for proposals and make selection recommendations to key decision-makers
• Facilitate proof of concept testing to ensure compliance with contract terms and standards
• Create project roadmaps, deliverables, and forecasts to ensure projects are delivered on time and within budget
• Lead implementation at client sites and assist with user migration and integration
• Maintain client inventories and draft statements of work (SOW)
• Collaborate with global teams on international accounts
• Train new sales teams; share best practices and internal process navigation techniques
• Research and resolve client concerns and issues

Highlighted Achievements:

• Delivered the company's largest 1 time PO to date in 2014
• Requested for appearance in a customer testimonial video and interview with Intel
• Rolled out a new program for in-house service repair in addition to OEM support to enhance customer satisfaction
• Launched a special project to recover hardware, inventory assets, and provide CDC recommended cleaning
• Facilitated yearly roadmap sessions for 20+ clients and 30K+ end-users

• Analyzed market statistics to determine home market values and listed and sold residential properties on Long Island, NY
• Built and maintained relationships with buyers, sellers, investors, loan officers, appraisers, attorneys, contractors, home inspectors, and other realtors
• Communicated with clients via phone, text, email, and in-person to answer questions and resolve conflicts
• Designed unique marketing strategies utilizing new and emerging technologies to engage potential buyers
• Marketed homes on social media, websites, and signage using photography, videography, and written content
• Monitored transactions from start to finish to ensure customer satisfaction