Heather Lateano
Manalapan,FL
Overview
18
18
years of professional experience
Work History
Manager
Palm Beach Shooting Organization
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Overseeing all background check paperwork for ATF
Office Assistant
Palm Greens Recreation
02.2020 - 04.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with residents by phone, email, or in-person to provide information.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Intake Specialist
All Dry Restoration
11.2019 - 02.2020
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Answered all inbound calls for multi state located restoration company.
- Taking inbound calls after-hours for emergency calls.
Server
Mario's Italian Restaurant
08.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Server
Prime Catch
07.2012 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Station House
08.2006 - 06.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Memory retention
- Safe Food Handling
- Menu Memorization
- High-volume dining
Timeline
Manager
Palm Beach Shooting Organization
04.2021 - Current
Office Assistant
Palm Greens Recreation
02.2020 - 04.2021
Intake Specialist
All Dry Restoration
11.2019 - 02.2020
Server
Mario's Italian Restaurant
08.2018 - 10.2019
Server
Prime Catch
07.2012 - 03.2015
Server
The Station House
08.2006 - 06.2012
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