Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Butler

Orleans,VT

Summary

Enthusiastic retail worker with proven leadership talents and relationship-building skills gained during 12 years of experience in multiple job settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

The Pick And Shovel
Newport, Vermont
06.2020 - Current
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Processed checks, cash and credit purchases or refunds.

Insurance Agent

Taylor Moore Insurance
Derby, Vermont
11.2019 - 09.2021
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Explained advantages, features and disadvantages of various policies
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Finalized sales and collected necessary deposits.

Automotive Service Writer

Delabruere Auto Sales
Newport, Vermont
03.2019 - 11.2019
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Implemented routine scheduled maintenance programs for established customers.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.

Cashier Manager

The Pick And Shovel
Newport, Vermont
06.2017 - 02.2019

Outside Sales Professional

Fastenal
Newport, Vermont
06.2013 - 05.2017
  • Established new accounts through personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Built strong client rapport to establish diversified network of connections.
  • Utilized in-depth understanding of strategic sales processes to increase revenue.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

Education

No Degree - Business

Fastenal School of Business
Winona, MN

Bachelors in Business Administration -

Southern New Hampshire University
Hooksett, NH
06.2026

Skills

  • Credits and Refunds
  • Honest and Ethical
  • Cooperative Attitude
  • Problem Solving
  • Reliable and Responsible
  • Cash Register Operations
  • Employee Training
  • Product Scanning
  • Return and Exchange Processing
  • Active Listening
  • Reporting and Documentation
  • Team Leadership

Accomplishments

  • Led a low-performing sales team to become the only one in the region to exceed first quarter objectives.
  • Managed a portfolio of 150 accounts providing for $10,000 in sales monthly
  • Graduated Fastenal's School of Business


Timeline

Cashier Team Lead

The Pick And Shovel
06.2020 - Current

Insurance Agent

Taylor Moore Insurance
11.2019 - 09.2021

Automotive Service Writer

Delabruere Auto Sales
03.2019 - 11.2019

Cashier Manager

The Pick And Shovel
06.2017 - 02.2019

Outside Sales Professional

Fastenal
06.2013 - 05.2017

No Degree - Business

Fastenal School of Business

Bachelors in Business Administration -

Southern New Hampshire University

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Heather Butler