Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Heather Leitzel

Heather Leitzel

Ocean City,MD

Summary

Proven Front Office Assistant at Med Express Urgent Care, adept in insurance verification (hard skill) and fostering customer loyalty through exceptional listening and communication skills (soft skill). Excelled in streamlining check-in processes and training new hires, significantly enhancing team efficiency and patient satisfaction.

Overview

13
13
years of professional experience

Work History

Front Office Assistant

Med Express Urgent Care
02.2019 - 02.2024
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Provided training support for new hires, contributing to their successful integration into the team environment.

Customer Service Representative

Dover Tactical (formerly Tactical Edge Firearms)
05.2011 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibited high energy and professionalism when dealing with clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services when we sold the business.

Education

Bachelor Of Science Degree - Business Education

Shippensburg University
Shippensburg, PA
05.1996

Skills

  • Listening Skills
  • File Organization
  • Problem-solving skills
  • Time Management
  • Insurance Verification
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Interpersonal Skills
  • Scheduling appointments

Timeline

Front Office Assistant

Med Express Urgent Care
02.2019 - 02.2024

Customer Service Representative

Dover Tactical (formerly Tactical Edge Firearms)
05.2011 - 08.2023

Bachelor Of Science Degree - Business Education

Shippensburg University
Heather Leitzel