Heather Leitzel
Ocean City,MD
Summary
Proven Front Office Assistant at Med Express Urgent Care, adept in insurance verification (hard skill) and fostering customer loyalty through exceptional listening and communication skills (soft skill). Excelled in streamlining check-in processes and training new hires, significantly enhancing team efficiency and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Front Office Assistant
Med Express Urgent Care
02.2019 - 02.2024
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Provided training support for new hires, contributing to their successful integration into the team environment.
Customer Service Representative
Dover Tactical (formerly Tactical Edge Firearms)
05.2011 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services when we sold the business.
Education
Bachelor Of Science Degree - Business Education
Shippensburg University
Shippensburg, PA05.1996
Skills
- Listening Skills
- File Organization
- Problem-solving skills
- Time Management
- Insurance Verification
- Attention to Detail
- Reliability
- Excellent Communication
- Interpersonal Skills
- Scheduling appointments
Timeline
Front Office Assistant
Med Express Urgent Care
02.2019 - 02.2024
Customer Service Representative
Dover Tactical (formerly Tactical Edge Firearms)
05.2011 - 08.2023
Bachelor Of Science Degree - Business Education
Shippensburg University
Similar Profiles
Crystal WeisterCrystal Weister
Front Office Assistant at Med Express Urgent CareFront Office Assistant at Med Express Urgent Care
MELISSA WELCH, MSN, APRN-BCMELISSA WELCH, MSN, APRN-BC
INDEPENDENT NURSE PRACTITIONER at MED EXPRESS URGENT CAREINDEPENDENT NURSE PRACTITIONER at MED EXPRESS URGENT CARE
DIANNE SCHACHTELDIANNE SCHACHTEL
NA at MED EXPRESS URGENT CARENA at MED EXPRESS URGENT CARE
Tyler UdzielakTyler Udzielak
Emergency Communications Specialist at Worcester County Emergency ServicesEmergency Communications Specialist at Worcester County Emergency Services
April ImparatoApril Imparato
Charge RN at Atlantic General HospitalCharge RN at Atlantic General Hospital