Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Leon

Tampa

Summary

Dynamic and customer-focused professional with proven sales expertise at Speedway Gas Station. Skilled in conflict resolution and upselling, I enhanced customer retention and satisfaction. Committed to teamwork and inventory management, I thrive in fast-paced environments, consistently delivering exceptional service while maintaining accuracy in cash handling and transactions.

Overview

5
5
years of professional experience

Work History

Sales Associate

Speedway Gas Station
10.2024 - 02.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Deli Clerk

Publix
04.2020 - 04.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Cashier

Three Coins Diner
02.2020 - 11.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Learned duties for various positions and provided backup at key times.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Worked effectively in fast-paced environments.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

GED -

Riverview High School
Riverview
05-2006

Skills

  • Customer service
  • Teamwork and collaboration
  • Flexible schedule
  • Sales expertise
  • Promotional support
  • Upselling
  • Inventory and loss prevention

Timeline

Sales Associate

Speedway Gas Station
10.2024 - 02.2025

Deli Clerk

Publix
04.2020 - 04.2022

Cashier

Three Coins Diner
02.2020 - 11.2020

GED -

Riverview High School
Heather Leon