Heather Leon
Tampa
Summary
Dynamic and customer-focused professional with proven sales expertise at Speedway Gas Station. Skilled in conflict resolution and upselling, I enhanced customer retention and satisfaction. Committed to teamwork and inventory management, I thrive in fast-paced environments, consistently delivering exceptional service while maintaining accuracy in cash handling and transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Speedway Gas Station
10.2024 - 02.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Deli Clerk
Publix
04.2020 - 04.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Cashier
Three Coins Diner
02.2020 - 11.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Worked effectively in fast-paced environments.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
GED -
Riverview High School
Riverview05-2006
Skills
- Customer service
- Teamwork and collaboration
- Flexible schedule
- Sales expertise
- Promotional support
- Upselling
- Inventory and loss prevention
Timeline
Sales Associate
Speedway Gas Station
10.2024 - 02.2025
Deli Clerk
Publix
04.2020 - 04.2022
Cashier
Three Coins Diner
02.2020 - 11.2020
GED -
Riverview High School
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