Heather Link
Murrayville,USA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Server
Waffle House
12.2024 - Current
- Provide exceptional customer service, ensuring a positive dining experience for all guests
- Handle cash and credit card transactions, ensuring accuracy and accountability
- Resolve customer issues promptly and effectively
Dog Bather
Dog Wash Cafe
09.2024 - 12.2024
- Provided attentive grooming services while adhering to customer preferences and schedules.
- Demonstrated strong multitasking and organizational skills, and maintaining a clean work environment.
Driver
Equalize Global, LLC
07.2024 - 09.2024
- Loaded and sorted packages for delivery, ensuring safe transportation to delivery location.
- Delivered packages promptly and efficiently, adhering to strict timelines.
Administrative Assistant
Cumming Comprehensive Treatment Center
02.2024 - 07.2024
- Provided administrative support to ensure smooth office operations.
- Answered and directed incoming calls, scheduled appointments, processed payments, and maintained client data using spreadsheets and databases.
Warehouse Associate
Amazon Warehouse
02.2022 - 12.2023
- Processed customer returns, evaluating items for resale and preparing shipments to vendors.
- Trained new hires on warehouse safety, hazardous materials handling, and operational procedures.
- Created an efficient system for processing items that could be resold but lacked shipping information.
Cashier
Kajun Seafood Restaurant
09.2021 - 01.2022
- Took customer orders, processed cash and credit card payments, and ensured customer satisfaction.
- Maintained a clean and organized dining area, restocking as necessary.
Crew Member
Burger and Shake
03.2021 - 09.2021
- Handled customer orders and payments, served food, and ensured excellent customer service.
- Contributed to a positive customer experience by building relationships and encouraging return visits.
Nursing Assistant
HomeWell Care Services of North Georgia
10.2019 - 11.2020
- Assisted seniors with daily living activities, including dressing, bathing, and meal preparation.
- Provided care for clients with specific needs such as dementia, Alzheimer’s, and ileostomy care.
Teller
United Community Bank
06.2017 - 04.2019
- Processed standard banking transactions, including deposits, withdrawals, and loan payments.
- Balanced cash drawers, resolved discrepancies, and addressed customer account inquiries.
Shift Manager
Sonic
09.2016 - 06.2017
- Promoted to Shift Manager within two months of hire.
- Supervised staff, training, managed food production, and ensured quality customer service
- Oversaw day-to-day operations, including inventory control, loss prevention, and cash handling.
Medical Assistant
The Heart Center of Northeast GA Health Systems
02.2014 - 09.2016
- Assisted in patient care by taking vitals, performing EKGs, and administering flu shots.
- Supported physicians in preparing medical charts and following up with patients.
- Managed electronic medical records and provided logistical support during patient visits.
Jewelry Consultant
Kay Jewelers Outlet
06.2012 - 02.2014
- Managed store operations, including opening and closing procedures.
- Assisted customers in selecting jewelry and provided in-depth product knowledge.
- Maintained inventory and ensured accurate stock levels.
Project Coordinator
MIT Holdings, Inc.
12.2010 - 05.2012
- Coordinated product manufacturing and managed community projects across multiple countries.
- Organized and taught beginner and intermediate Spanish courses for employees and volunteers.
- Supervised volunteers, managed financial records, and handled domestic and international shipments.
Education
Certified Nursing Assistant -
North Georgia Nursing Academy
Gainesville, GA02.2020
Bachelor’s Degree - Healthcare Management
South University Online
Savannah, GA03.2019
Certified Medical Assistant - undefined
American Professionals Institute
Gainesville, GA07.2013
Bachelor of Arts - Biblical Studies
Baptist College for World Evangelism
Alpharetta, GA05.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer service
Timeline
Server
Waffle House
12.2024 - Current
Dog Bather
Dog Wash Cafe
09.2024 - 12.2024
Driver
Equalize Global, LLC
07.2024 - 09.2024
Administrative Assistant
Cumming Comprehensive Treatment Center
02.2024 - 07.2024
Warehouse Associate
Amazon Warehouse
02.2022 - 12.2023
Cashier
Kajun Seafood Restaurant
09.2021 - 01.2022
Crew Member
Burger and Shake
03.2021 - 09.2021
Nursing Assistant
HomeWell Care Services of North Georgia
10.2019 - 11.2020
Teller
United Community Bank
06.2017 - 04.2019
Shift Manager
Sonic
09.2016 - 06.2017
Medical Assistant
The Heart Center of Northeast GA Health Systems
02.2014 - 09.2016
Jewelry Consultant
Kay Jewelers Outlet
06.2012 - 02.2014
Project Coordinator
MIT Holdings, Inc.
12.2010 - 05.2012
Bachelor’s Degree - Healthcare Management
South University Online
Certified Medical Assistant - undefined
American Professionals Institute
Bachelor of Arts - Biblical Studies
Baptist College for World Evangelism
Certified Nursing Assistant -
North Georgia Nursing Academy
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