Heather Lovett
Chambersburg,PA
Overview
23
23
years of professional experience
Work History
Assistant Custodial Project Manager
Goodwill Keystone Area
Chambersburg, Pennsylvania
01.2023 - Current
- Provided guidance to team members regarding tasks assigned to them.
- Conducted periodic inspections of job sites for quality and progress.
- Managed team schedules to ensure efficient workflow and coverage.
- Oversaw inventory management processes to maintain optimal stock levels.
- Implemented quality control measures to uphold service standards and compliance.
- Conducted performance evaluations to provide feedback and support employee development.
- Resolved customer inquiries and concerns to ensure a positive service experience.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Utilities Supervisor
Goodwill Keystone Area
Chambersburg, Pennsylvania
06.2021 - 01.2023
- Implemented safety protocols to maintain a secure work environment.
- Monitored inventory levels and placed orders as needed.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of all staff in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Managed deliveries to all work sites
Lead worker
Goodwill Keystone Area
Chambersburg, Pennsylvania
06.2018 - 06.2021
- Supervised and supported individuals with disabilities
- Promoted and encouraged a positive work ethic
- Ensured completion of all daily assignments
- Provided emotional support and counseling for workers when needed
- Assisted with custodial duties
- Reported any requests for custodial materials needed
- Performed all duties in a safe manner and made sure all workers were following all safety procedures
Server Supervisor
Greenvillage Family Restaurant
Chambersburg, Pennsylvania
06.2002 - 06.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and beverage orders from customers.
- Communicated daily specials and menu items to guests.
- Collaborated with kitchen staff to streamline order delivery and enhance teamwork.
- Managed cash register transactions accurately and efficiently.
- Provided ongoing support to servers while they are on the job.
- Scheduled server shifts based on projected business levels.
- Monitored dining room activities to ensure customer satisfaction.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Supervised serving staff to drive high level of hospitality and food excellence.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA06-1991
Skills
- Project management
- Quality control
- Inventory management
- Performance evaluation
- Safety protocols
- Team leadership
Timeline
Assistant Custodial Project Manager
Goodwill Keystone Area
01.2023 - Current
Utilities Supervisor
Goodwill Keystone Area
06.2021 - 01.2023
Lead worker
Goodwill Keystone Area
06.2018 - 06.2021
Server Supervisor
Greenvillage Family Restaurant
06.2002 - 06.2018
High School Diploma -
Chambersburg Area Senior High School