Heather MacArthur
Gladys,VA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sandwich Artist
Jersey Mike's Subs
Lynchburg, VA
08.2022 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Server
Outback Steakhouse
Lynchburg, VA
10.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier/Cook
Sheetz
Lynchburg, VA
01.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Cashier
Hardees Resturamt
Rustburg, VA
04.2017 - 01.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
Education
Bachelor - Developmental Psychology
Liberty University
Lynchburg, VA05.2025
High School Diploma -
William Campbell Combined School
Naruna, VA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Cash handling proficiency
- Attention to Detail
- Patience and Empathy
- Efficient Work Pace
- Cleaning and sanitization
- Collaboration and Teamwork
Timeline
Sandwich Artist
Jersey Mike's Subs
08.2022 - Current
Server
Outback Steakhouse
10.2021 - 07.2022
Cashier/Cook
Sheetz
01.2021 - 10.2021
Cashier
Hardees Resturamt
04.2017 - 01.2021
Bachelor - Developmental Psychology
Liberty University
High School Diploma -
William Campbell Combined School