Heather Maes
Cashier
Denver,CO
Summary
Experienced and dependable professional with a strong background in customer service, sales handling, financial account servicing, sales support and telecommunications. Skilled in resolving customer concerns, maintaining accurate records, handling confidential information, and communicating effectively with customers and team members. Brings a strong work ethic, attention to detail, professionalism, and a commitment to providing excellent service. Motivated to return to the workforce and contribute valuable experience, reliability, and a positive attitude to a new team.
Overview
30
30
years of professional experience
Work History
Cashier
Kmart
01.2016 - 02.2017
- Processed customer transactions accurately using cash registers and point-of-sale (POS) systems.
- Accepted cash, credit, debit, and other forms of payment.
- Provided friendly and professional customer service by answering questions and assisting customers.
- Maintained an organized, clean, and welcoming checkout area.
- Balanced the cash drawer and ensured accurate handling of payments.
- Assisted with product inquiries, returns, exchanges, and customer concerns.
- Restocked merchandise and helped maintain store organization.
- Worked efficiently in a fast-paced environment while maintaining accuracy and attention to detail
Blind Consultant
Hunter Douglas
02.2004 - 08.2004
- Consulted with customers to access window- covering needs and recommended blinds, shades, and other window treatment solutions.
- Provided product information, pricing and recommendations based on customer preference, budgets and interior design requirements.
- Preparing quotes, processed sales orders, and assisted customers throughout the purchasing process.
- Measured windows and verified product specifications to ensure accurate orders and proper fit.
- Explained product features, materials, operating systems sand customizations options.
- Coordinated with customers, installers and internal teams to support timely order fulfillment and installations.
- Managed customer inquiries, resolved concerns, and provided follow- up support to maintain customer satisfaction.
- Maintained accurate customer records, sales documentation, and order details.
- Build customer relationships through personalized service, product knowledge, and effective communications
- Supported sales goals by identifying customer needs, recommending complementary products and closing sales
Cashier
Target
02.2003 - 01.2004
- Processed customer transactions accurately using cash registers and point-of-sale (POS) systems.
- Accepted cash, credit, debit, and other forms of payment.
- Provided friendly and professional customer service by answering questions and assisting customers.
- Maintained an organized, clean, and welcoming checkout area.
- Balanced the cash drawer and ensured accurate handling of payments.
- Assisted with product inquiries, returns, exchanges, and customer concerns.
- Restocked merchandise and helped maintain store organization.
- Worked efficiently in a fast-paced environment while maintaining accuracy and attention to detail
PBX Operator
Swedish Medical Center
07.2002 - 01.2003
- Call Routing, Answers, screens, and transfers calls to the proper employee, extension, or department.
- Central communications Hub, Acts as the primary point of contact for callers, providing basic information, taking messages, and setting up conference calls.
- System Maintenance, updates digital telephone directories, programs phone lines and troubleshoots basic issues with the PBX network.
- Emergency Management, Monitors security alarms, handles disasters or emergency codes and routes emergency calls immediately.
PBX Operator
Intermountain Health Good Samaritan Hospital
01.2001 - 07.2002
- Call Routing, Answers, screens, and transfers calls to the proper employee, extension, or department.
- Central communications Hub, Acts as the primary point of contact for callers, providing basic information, taking messages, and setting up conference calls.
- System Maintenance, updates digital telephone directories, programs phone lines and troubleshoots basic issues with the PBX network.
- Emergency Management, Monitors security alarms, handles disasters or emergency codes and routes emergency calls immediately.
Customer Service Representative
Janus Mutual Funds
03.1987 - 12.2000
- Assisted customers with mutual fund account inquiries, account balances, transactions, and general account information.
- Responded to customer questions regarding account statements, fund activity, and investment-related services.
- Processed account maintenance requests and transactions accurately while following company policies and procedures.
- Verified customer identities and protected confidential financial and personal information.
- Researched account discrepancies and resolved customer concerns in a timely and professional manner.
- Documented customer interactions, account updates, and resolutions in internal systems.
- Explained account procedures and financial service information clearly to customers.
- Collaborated with internal departments to resolve complex inquiries and ensure customer satisfaction.
- Maintained professionalism, accuracy, and confidentiality while handling sensitive financial information.
Education
Undergraduate business
Metropolitan State University of Denver
Denver, CO01-1985
Diploma - undefined
High School
Location01-1984
Skills
Customer Service
Cash Handling
Communication
Attention to Detail
Time Management
Provable- Solving
Teamwork
POS System
Customer Relationship Management
Financial Account servicing
Conflict Resolution
Data entry and account Documentation
Confidential information handling
Verbal and written communication
Microsoft Office and customer service systems
Consultative sales
Product knowledge
Sale order processing
Quote Preparations
Active listening
Professional Etiquette
Timeline
Cashier
Kmart
01.2016 - 02.2017
Blind Consultant
Hunter Douglas
02.2004 - 08.2004
Cashier
Target
02.2003 - 01.2004
PBX Operator
Swedish Medical Center
07.2002 - 01.2003
PBX Operator
Intermountain Health Good Samaritan Hospital
01.2001 - 07.2002
Customer Service Representative
Janus Mutual Funds
03.1987 - 12.2000
Diploma - undefined
High School
Undergraduate business
Metropolitan State University of Denver