Heather McCarty

• Ordered supplies, medications, and equipment necessary for practice's operations
• Educated patients on prescribed medications, treatments, and procedures
• Conducted phone triage to determine urgency of patient concerns or symptoms
• Assisted with minor procedures, passing instruments, helping patients feel comfortable, and answering routine questions

• Supervised team of employees, providing guidance and support for their professional development
• Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
• Assisted with hiring, training, and evaluating new staff members
• Worked closely with manager to develop strategies for improving sales and customer satisfaction
• Resolved customer complaints or issues in timely manner

• Assisted physicians during patient examinations and procedures
• Assisted with minor surgical procedures such as suturing or wound care
• Scheduled MRI, CT, and all surgeries for several physicians

*Additional work history available upon request