HEATHER MCLEOD-EARLY
Franklin,Indiana
Summary
Highly experienced professional, holding a solid ten-year track record in the Hospitality industry. Possessing a comprehensive skill set that includes expertise in Laundry, Firing, Cost Management, Creative Marketing, Coaching, and Scheduling. Known for exceptional ability to manage all aspects of operations, minimize costs, optimize productivity and deliver high-quality guest services. Demonstrated talent for leading and mentoring teams to exceed customer expectations and business objectives. Seeking a challenging role to apply proven skills and make a significant contribution to a dynamic organization.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
2026
2026
years of professional experience
Work History
General Manager
Ecolite corp
Franklin, IN
10.2022 - Current
- Managed a team of over 20 employees, ensuring smooth daily operations and high customer satisfaction. Implemented strategic plans to increase revenue and reduce costs, resulting in a 20% profit increase over two years. Oversaw the successful launch of new policies, contributing significantly to customer satisfaction. Negotiated contracts with vendors, reducing supply costs by 24%. Fostered a positive work environment, leading to a decrease in staff turnover by 80%.
Hotel Manager
Heritage Inn Hotel & Convention Centre
Caruthersville, MO
2016 - 2021
- Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Developed staff training programs, enhancing team performance and service quality.
- Coordinated marketing initiatives, increasing hotel visibility and attracting new clients.
- Managed vendor relationships, negotiating contracts to secure favorable terms for services.
- Analyzed guest feedback, driving continuous improvements in service delivery and amenities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Increased customer service ratings through personable service.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
Education
High School Diploma -
Carutherville Missouri Schools
MissouriSkills
- Scheduling
- Payroll Processing
- Cash Management
- Cost Management
- Housekeeping
- Firing
- Customer Satisfaction
- Coaching
- Hotel Sales
- Creative Marketing
- Complaint Resolution
CAREER HIGHLIGHTS
General Manager, Ecolite corp: Managed a team of over 50 employees, ensuring smooth daily operations and high customer satisfaction. Implemented strategic plans to increase revenue and reduce costs, resulting in a 20% profit increase over two years. Oversaw the successful launch of new policies, contributing significantly to customer satisfaction. Negotiated contracts with vendors, reducing supply costs by 24%. Fostered a positive work environment, leading to a decrease in staff turnover by 80%.
Timeline
General Manager
Ecolite corp
10.2022 - Current
Hotel Manager
Heritage Inn Hotel & Convention Centre
2016 - 2021
High School Diploma -
Carutherville Missouri Schools