Heather Mercsak
Montville
Summary
Proficient in managing front desk operations while fostering a welcoming environment for clients. Demonstrates exceptional organizational skills and meticulous attention to detail to optimize office workflows. Skilled in effective communication and customer service strategies to improve visitor satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
SportClips
10.2021 - 04.2024
- Performed precision haircuts for men, ensuring client satisfaction.
- Managed inventory to maintain adequate stock levels and product availability.
- Welcomed clients upon arrival, creating a positive first impression.
- Handled phone inquiries promptly and professionally.
Auxiliary Officer
Wickliffe Police Department
09.2014 - 02.2024
- Ensured safety during football games, school dances, weddings, and other events.
Assistant Stylist
Jenniffer & Co.
08.2020 - 10.2021
- Performed waxing services to enhance client comfort and appearance.
- Administered facials tailored to individual skin types for optimal results.
- Executed various massage techniques to promote relaxation and alleviate tension.
Receptionist
Bella Donna Salon & Spa
07.2018 - 03.2019
- Greeted clients warmly to create a welcoming environment.
- Scheduled appointments efficiently to maximize daily operations.
- Assisted clients with inquiries and provided accurate information.
- Processed client transactions promptly during cash-out procedures.
Part-Time Police Officer and School Resource Officer
Perry Village Police Department
09.2014 - 07.2017
- Assisted Chief of Police with administrative tasks and operational support.
- Facilitated communication with Mayor to address community concerns.
- Managed filing cases to ensure organized record keeping.
- Composed letters for departmental correspondence and public inquiries.
- Compiled monthly reports to track departmental performance metrics.
- Processed forfeitures in compliance with legal regulations.
- Handled phone inquiries and ticket entries efficiently.
- Maintained accurate records to support ongoing investigations and operations.
Education
No Degree - Associate of Arts
Cuyahoga Community College
Highland Hills, OHCosmetology Certificate -
Brown Aveda Institute
Mentor, OH07.2020
Basic Police Academy - undefined
Lakeland Community College
Kirtland, OH10.2014
High School Diploma -
Riverside High School
Painesville, OH06.2010
Skills
- Client support and relations
- Cash management
- Leadership skills
- Decision-making abilities
Timeline
Assistant Manager
SportClips
10.2021 - 04.2024
Assistant Stylist
Jenniffer & Co.
08.2020 - 10.2021
Receptionist
Bella Donna Salon & Spa
07.2018 - 03.2019
Auxiliary Officer
Wickliffe Police Department
09.2014 - 02.2024
Part-Time Police Officer and School Resource Officer
Perry Village Police Department
09.2014 - 07.2017
Basic Police Academy - undefined
Lakeland Community College
No Degree - Associate of Arts
Cuyahoga Community College
Cosmetology Certificate -
Brown Aveda Institute
High School Diploma -
Riverside High School