Heather Miller
Mellenville
Summary
Proficient Medical Receptionist with strong attention to detail and a focus on customer service. Experienced in managing patient schedules, handling inquiries, and processing referrals, ready to leverage expertise to improve office efficiency and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Columbia Memorial Health
Hudson
09.2023 - Current
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed patient scheduling and appointment confirmations efficiently throughout the day.
- Answered phone calls promptly, addressing inquiries and directing calls to appropriate staff.
- Maintained cleanliness and organization of the reception area in a busy environment.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Technician
GHENT ASSISTED LIVING
GHENT
11.2018 - 09.2023
- Administered medications to residents according to prescribed schedules.
- Assisted with daily living activities, ensuring resident comfort and dignity.
- Maintained accurate records of patient care and medication administration.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
Education
GED -
Ichabod Central School District
Valatie, NY06-2006
Skills
- Patient scheduling
- Electronic medical records
- Insurance verification
- Appointment confirmation
- Referral processing
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Customer service
Timeline
Medical Receptionist
Columbia Memorial Health
09.2023 - Current
Medical Technician
GHENT ASSISTED LIVING
11.2018 - 09.2023
GED -
Ichabod Central School District