Heather Murray
Lake City
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
19
19
years of professional experience
2018
2018
years of post-secondary education
Work History
Assistant Store Manager
Goodwill of North Florida
Lake City
04.2025 - Current
- Assisted in managing daily store operations and day to day communications
- Supported visual merchandising efforts to enhance product displays and store layout.
- Ensured compliance with safety regulations and company policies during operations.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to achieve store goals and improve efficiency.
- Monitored cash handling procedures to maintain financial integrity in transactions.
- Trained new employees on store procedures and customer service standards.
Team Lead
Goodwill of The Southern Rivers
Valdosta
12.2022 - 04.2025
- Led team in daily operations and ensured smooth workflow.
- Trained new staff on procedures and safety protocols.
- Coordinated scheduling to optimize staffing and coverage.
- Implemented process improvements for operational efficiency.
- Facilitated team meetings to discuss goals and progress.
- Resolved customer inquiries and issues in a timely manner.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Supervisor
Bealls
Valdosta
09.2022 - 12.2022
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new employees on safety protocols and operational procedures.
- Coordinated staff schedules to align with production demands and resource availability.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
Head Cashier Supervisor
Lowes Home Improvement Stores
Plant City
11.2021 - 09.2022
- Supervised cashier operations to ensure efficient service and workflow.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling processes, including deposits and change orders.
- Resolved customer inquiries and complaints with professionalism and care.
- Coordinated staff schedules to meet peak business demands effectively.
- Greeted customers and responded to requests for information.
Executive Assistant
Paynes Environmental Services
Tampa
09.2020 - 05.2022
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated travel arrangements and itineraries for team members.
- Organized company meetings, including logistics and materials preparation.
- Maintained confidential files and records for sensitive projects.
- Assisted in drafting internal communications and reports for stakeholders.
- Implemented office procedures to enhance operational efficiency within the team.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Managed daily invoices, reports and proposals.
Receptionist
Freeman Hospital - Ozark Ob/Gyn & Associates
Joplin
10.2019 - 09.2020
- Greeted visitors and directed them to appropriate personnel and departments.
- Managed multi-line phone system to handle incoming calls efficiently.
- Scheduled appointments and maintained calendar for office staff and executives.
- Assisted with administrative tasks, including filing, data entry, and document preparation.
- Maintained reception area's cleanliness and organized office supplies for staff use.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Implemented visitor registration procedures for improved security and tracking protocols.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
Customer Service Manager
Walmart
Joplin
08.2017 - 12.2019
- Supervised customer service team to ensure high-quality support and satisfaction.
- Developed training programs for new employees on service protocols.
- Managed scheduling and staffing to meet customer demand effectively.
- Resolved customer complaints promptly to enhance service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored staff performance to ensure adherence to customer service standards.
Executive Assistant
NHQ
Tampa
09.2014 - 08.2017
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated travel arrangements and itineraries for team members.
- Organized company meetings, including logistics and materials preparation.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Handled confidential information with discretion and integrity.
Assistant Store Manager
Circle K Corp
Tampa
06.2006 - 09.2015
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store procedures and customer service standards.
- Maintained inventory accuracy through regular stock checks and organization.
- Supported visual merchandising efforts to enhance product displays and store layout.
- Ensured compliance with safety regulations and company policies during operations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Business Management
Everest University
Tampa, FL 08.2009 - 09.2014
Brandon High School - Adult Education
Brandon , FLSkills
- Customer service
- Effective communication
- Problem solving
- Time management
- Quickbooks
- Customer experience
- Records management
- Work Planning and Prioritization
- Flexible schedule
- Attention to detail
- Microsoft Office Suite
- Relationship building and management
- Staff management
Timeline
Assistant Store Manager
Goodwill of North Florida
04.2025 - Current
Team Lead
Goodwill of The Southern Rivers
12.2022 - 04.2025
Supervisor
Bealls
09.2022 - 12.2022
Head Cashier Supervisor
Lowes Home Improvement Stores
11.2021 - 09.2022
Executive Assistant
Paynes Environmental Services
09.2020 - 05.2022
Receptionist
Freeman Hospital - Ozark Ob/Gyn & Associates
10.2019 - 09.2020
Customer Service Manager
Walmart
08.2017 - 12.2019
Executive Assistant
NHQ
09.2014 - 08.2017
Associate of Science - Business Management
Everest University
08.2009 - 09.2014
Assistant Store Manager
Circle K Corp
06.2006 - 09.2015
Brandon High School - Adult Education