Heather Nicole Goodman
Jonesborough,TN
Summary
Experienced in sales and customer service, enterprising Sales Development Representative with a talent for developing effective sales strategies and utilizing CRM systems. Primary focus on identifying new sales opportunities to enhance customer retention. Strong drive for success and dedicated to achieving outstanding results in the field of sales.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Ransom Digital
04.2024 - Current
- Execute high-volume outbound and inbound calls to establish appointments for estimates, effectively engaging with hot, warm, and cold leads.
- Consistently surpass monthly booking goals by employing strategic outreach techniques and maintaining a proactive sales approach.
- Proficiently utilize multiple CRM systems to manage lead tracking, ensuring accurate data entry and streamlined communication processes.
- Develop and implement targeted texting campaigns within CRM platforms, enhancing lead engagement and maximizing booking opportunities.
- Analyze performance metrics to identify trends and optimize outreach strategies, contributing to improved lead conversion rates and overall sales success.
Sales Associate
Books A Million
11.2023 - 04.2024
- Exceeded sales targets through exceptional promotion and sales of membership cards, leveraging persuasive communication and customer benefits
- Skillfully managed efficient customer transactions as a cashier, ensuring accuracy and professionalism at all times
- Cultivated engaging customer interactions, fostering a friendly and enjoyable shopping experience through genuine conversation and personable approach
Dog Caretaker
Barb's Pet Care
11.2017 - 11.2023
- Provided personalized care for multiple dogs and cats, utilizing strong communication skills to work effectively with clients
- Successfully managed responsibilities in a fast-paced environment, demonstrating extreme focus and quick adaptation to new tasks and software
- Implemented effective problem-solving skills to address challenges and ensure the well-being of animals under care
Gymnastics Coach
The Edge Athletics
08.2012 - 10.2016
- Created innovative schedules to meet the needs of athletes and maximize training effectiveness
- Efficiently coordinated large events, managing time and customer needs to ensure smooth operations
- Conducted training for incoming employees, demonstrating leadership and communication skills
- Effectively diffused difficult situations through the application of problem-solving abilities
Skills
- Lead qualification
- CRM tracking
- Outbound sales management
- Leads prospecting
- Objection handling
- Organizational skills
- Persuasive communication
- Problem-solving aptitude
- Customer relationship building
Timeline
Sales Development Representative
Ransom Digital
04.2024 - Current
Sales Associate
Books A Million
11.2023 - 04.2024
Dog Caretaker
Barb's Pet Care
11.2017 - 11.2023
Gymnastics Coach
The Edge Athletics
08.2012 - 10.2016
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