Heather Northcut
Fort Cavazos,TX
Summary
Driven and results-oriented Sales Associate with a proven track record at AT&T Mobility, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and loyalty through meticulous attention to detail and effective teamwork. Skilled in Microsoft Office and multitasking, consistently exceeded sales quotas by leveraging strong organizational skills.
Military Spouse for 15+ years, moved multiple times throughout the marriage, as well as raised 2 kids so it was difficult to maintain a job during that time. Currently going through divorce so it is time and I am more than ready to get back into the work force.
Overview
2
2
years of professional experience
Work History
Sales Associate
AT&T Mobility
Killeen, TX
06.2008 - 10.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Utilized CRM software to track leads, monitor progress, and maintain organized records of interactions with potential clients.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
- Collaborated with other store departments to provide comprehensive solutions and create a seamless shopping experience for customers.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Provided exceptional after-sales support, fostering long-term relationships with clients while addressing any concerns they may have had.
- Worked 25 to 35 hours per week.
Sales Associate
Walgreens
Apache Junction, AZ
09.2007 - 04.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Photo Department, developing film properly, help customers with editing old photos (enhancing, color changes, sizing)
Sales Associate
Walgreens
Gilbert, AZ
04.2007 - 09.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked 40 hours per week
Education
Bachelor - Behavioral Sciences
Grand Canyon University
Phoenix, AZHigh School Diploma -
Greensburg Community High School
Greensburg, IN05.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Professional Demeanor
- Attention to Detail
- Documentation skills
- Multitasking and Organization
- Microsoft Office
- File Maintenance
Timeline
Sales Associate
AT&T Mobility
06.2008 - 10.2008
Sales Associate
Walgreens
09.2007 - 04.2008
Sales Associate
Walgreens
04.2007 - 09.2007
Bachelor - Behavioral Sciences
Grand Canyon University
High School Diploma -
Greensburg Community High School