Heather Parker
Milford,DE
Summary
Adept in hospitality service and sales expertise, significantly enhanced guest experiences through exceptional customer service and efficient cash handling. Leveraging strong work ethic and multitasking abilities, consistently maintained high service quality, contributing to a positive reputation and collaborative work environment.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Surf & Turf
01.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Overseen large parties of up to 60 people for special occasions i.e. wedding receptions, funeral bereavements, baby showers, birthday parties
Server
Cracker Barrel
06.2020 - 05.2021
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Overnight Stocker
Walmart
01.2019 - 08.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Cook/Lead Dietary Aide
Heritage Assisted Living And In-home Care
05.2016 - 02.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours for approximately 100 residents.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Happy's Pizza - Pontiac
07.2012 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
No Degree - Human Services
Baker College
Auburn Hills, MISkills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Sales expertise
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Life and Health Insurance License - DE Department of Insurance.
Timeline
Server
Surf & Turf
01.2021 - 09.2024
Server
Cracker Barrel
06.2020 - 05.2021
Overnight Stocker
Walmart
01.2019 - 08.2020
Cook/Lead Dietary Aide
Heritage Assisted Living And In-home Care
05.2016 - 02.2017
Cashier
Happy's Pizza - Pontiac
07.2012 - 08.2015
No Degree - Human Services
Baker College
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