Heather Patterson-Beard
Davenport,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intake Coordinator
HRDI
06.2023 - Current
- Conduct assessment for individuals who walk in seeking mental health services
- Utilizing Avatar systems to complete assessments
- Utilizing LOCUS scale to determine level of care for individuals
- Coordinate with Team Supervisor and individual to warm hand off case and individual receive further assistance for ongoing care
- Daily logging of individuals intakes completed
- Weekly logging of individuals intakes to ensure team referred carried case over to their case load
- Reporting to teams supervisor with weekly log.
Mobile Crisis Response Team Supervisor
HRDI
11.2021 - 06.2023
- Supervise a team of individual's through training and observation on conducting assessments for individuals seeking mental health services in the community
- Train staff and implement deliverables from the 590 Grant
- Coordinate relationship with community services to assist with services for individuals seeking services
- Create documents for the team to use in the field for individuals needing services
- Work with the 590 Crisis Care Systems in place to provide resources as well as feedback from experiences
- Supervision of team members
- Training team members on document use, skills for intervention and de-escalations
- Assist team members with CRSS certifications
- Monthly meetings with other companies to go over any barriers or successes
- Quarterly report completion.
Intake Specialist/ Front Door Diversion Program
HRDI
07.2020 - 11.2021
- Completed intake assessments on individuals who were hospitalized and do not meet criteria for nursing home placement but need mental health services
- Refer the individual to the needed program and individual will be transferred from hospital to residential or receive appointment for outpatient programming
- SOP and deliverables completed for the Front Door Diversion Grant
- Work with hospital case worker to provide referral information
- Complete daily log, monthly log, quarterly report for Front Door Diversion
- Weekly meetings with Front Door programs from other companies
- Coordinate with other staff members to ensure individual has all needed services before discharge
- Follow individual case for 90 days and record milestones for care.
Intake Specialist/AOT Program Coordinator
HRDI
01.2019 - 07.2020
- Conducted intake assessments to determine Level of Care for company services
- Assist and complete deliverables for the AOT Grant
- Testified in Mental Health court on behalf of the company for services provided
- Conducted intake assessments for individuals needing substance use services
- Complete LOCUS and other documentations
- Use of Avatar systems
- Coordinating with other company staff to arrange services for clients after release from hospitalization
Psychiatric Specialist
Jackson Park Hospital/HRDI
05.2014 - 01.2019
- Evaluate patients who come in to the ER during a crisis and determine proper stabilization methods for the patient whether it be inpatient or outpatient services
- Use of the DSM-V in order to diagnose the patient and refer the proper authorities whether it be the psychiatrist at Jackson Park or other hospitalization.
- Complete deliverables for the Crisis Grant
- Train all new staff on policies of the hospital and PAS team
- Complete intakes from hospital to hospital, getting approval from Dr on call and getting bed information from registration and providing to the transferring hospital
Residential Support Associate
HRDI
06.2008 - 05.2014
- Tending to clients daily needs
- Monitoring medication taken by clients
- Daily group and individual sessions with clients
- Light paperwork (i.e Progress notes and medical billing)
- Staff meetings
- Organizing duties for house staff
- Secretarial Duties
- Safety Officer
- House Supervisor
- Ordering Supplies and maintaining a clean work environment.
Education
Master of Science - Health Administration
Independence University
Salt Lake City, UT04.2020
Master of Science - Management
University of Phoenix
Tempe, AZ05.2016
Bachelor of Science - Human Service Management
University of Phoenix
Tempe, AZ05.2014
Skills
- Computer Proficiency
- Customer Service
- Phone and Email Etiquette
- Team Leadership
- Documentation and control
- Administration and Operations
- Handling Complaints
- Scheduling and calendar management
- Documentation and Recordkeeping
- Staff Management
- Decision-Making
- Microsoft Office
Certification
- Ethics - Module 4 - Exploring the CRC Code
- Caseload Management in Vocational Rehabilitation
- Due Process
- Ethics - Module 3 - Confidentiality
- Ethics - Module 1 - Rationalizations
Degrees
- MHA, Health/Health Care Administration/Management, 2019-01-01, 2020-12-31
- Master's Degree, Managment, 2014-01-01, 2016-12-31
- Bachelor of Science (B.S.), Human Resources Management and Services, 2012-01-01, 2014-12-31
- Associate of Science (A.S.), Human Resources Management and Services, 2009-01-01, 2012-12-31
Awards
- Deans List Recepitant
- Valedictorian Magna Cum Laude
Timeline
Intake Coordinator
HRDI
06.2023 - Current
Mobile Crisis Response Team Supervisor
HRDI
11.2021 - 06.2023
Intake Specialist/ Front Door Diversion Program
HRDI
07.2020 - 11.2021
Intake Specialist/AOT Program Coordinator
HRDI
01.2019 - 07.2020
Psychiatric Specialist
Jackson Park Hospital/HRDI
05.2014 - 01.2019
Residential Support Associate
HRDI
06.2008 - 05.2014
Master of Science - Health Administration
Independence University
Master of Science - Management
University of Phoenix
Bachelor of Science - Human Service Management
University of Phoenix
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