Heather Plocinski
Trout Run,PA
Summary
Efficient Office Assistant with 5 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Well-rounded. Possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional and committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
Work History
Office Assistant II
UPMC
Williamsport, PA
06.2021 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents and electronic files.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Dispersed incoming mail to correct recipients throughout office.
Unit Clerk
UPMC
Williamsport, PA
04.2019 - 06.2021
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Reviewed medical records for completeness prior to release or transfer of files.
- Assisted in the preparation of patient charts and medical records.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Performed data entry into an electronic health record system.
- Maintained confidentiality of all patient information.
- Provided support to physicians and nursing staff with administrative tasks.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
Customer Service Representative
Aramark
Williamsport, PA
07.2017 - 04.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
JAC's Produce
Williamsport, PA
07.2012 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Williamsport Area Senior High School
Williamsport, PA06-1995
Skills
- Scheduling
- Clerical Support
- Call handling
- Customer Service
- Data Entry
- Payment Processing
- Office Supplies Management
- Patient Charting
- Bank Deposit Reconciliation
Timeline
Office Assistant II
UPMC
06.2021 - Current
Unit Clerk
UPMC
04.2019 - 06.2021
Customer Service Representative
Aramark
07.2017 - 04.2019
Customer Service Representative
JAC's Produce
07.2012 - 07.2017
High School Diploma -
Williamsport Area Senior High School