Heather Poulin
West Warwick,RI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Senior Teller
Bank RI
Coventry
09.2021 - Current
- Maintained, organized and stocked teller window areas
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Answered inquiries regarding checking and savings accounts and other related products.
- Performed general teller duties for drive-thru line.
- Investigated and promptly resolved issues with patron accounts.
- Identified potential needs through observation, questioning, and listening.
Store Manager of Operations
Spin It Laundromat
West Warwick, RI
11.2018 - 11.2021
- Approved regular payroll submissions for employees.
- Trained new employees on proper protocols and customer service standards
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
West Valley Inn
West Warwick, RI
06.2008 - 09.2016
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
General
West Warwick High School
West Warwick, RI05.2001
Skills
- Verbal Communication
- Product Sales
- Time Management
- Good Judgment
- Complex Problem-Solving
- Cash Handling
- Data Entry
- Attention to Detail
Timeline
Senior Teller
Bank RI
09.2021 - Current
Store Manager of Operations
Spin It Laundromat
11.2018 - 11.2021
Assistant Manager
West Valley Inn
06.2008 - 09.2016
General
West Warwick High School