Heather Pratt
Trenton,FL
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Store Manager
CVS Pharmacy
Chiefland, Florida
08.2022 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement staying below budget for fiscal year.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Utilize My Customer Connection to maintain above store's goal for customer service, to build a better business connection with customer base.
- Maintaining all business metrics to meet or exceed company expectations.
- Captain of planogram season for a small quadrant of our district. I have to oversee large projects in our district to ensure 100% complete and all returns processed correctly to report to District Leader.
Store Manager Ladder Program
Dollar General
Gainesville, FL
08.2015 - 08.2022
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Store Training Manager for all new hired Store Managers ensuring they understood all the processes and would be successful in their new role.
- Had completed Store Manager Ladder program, presented to District Manager, Regional Manager, HR partners, and Loss Prevention Managers a 30/60/90 day plan for a District. Had been signed off for District Manager afterwards.
Education
High School Diploma -
Dixie County High School
Cross City, FL05-2006
Skills
- Store operations oversight
- Hourly shift management
- Operational budgeting
- Personnel development
- Product merchandising
- Payroll management
- Team building and leadership
- Culture development
- Project management
- Loss prevention procedures
Timeline
Store Manager
CVS Pharmacy
08.2022 - Current
Store Manager Ladder Program
Dollar General
08.2015 - 08.2022
High School Diploma -
Dixie County High School