Heather Proctor
Ocala,FL
Summary
Dynamic Operations Manager with a proven track record, excelling in project management and customer relationship management. Expert in streamlining operations, enhancing team performance by 30%, and implementing effective business strategies. Skilled in Microsoft Office and fostering positive client relations, I drive operational excellence and strategic growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Asphalt Pro Construction, Inc
01.2023 - 07.2024
- I fulfilled a dual role as a Project Coordinator, overseeing project planning, execution, and completion.
- Managed HR tasks, including recruitment, onboarding, and employee relations.
- Evaluated all permits, lien waivers, NTO's, and notarizations.
- Supported sales with customer interactions and timelines.
- Reviewed all completed project invoicing.
- Orchestrated subcontractor coordination.
- Coordinated with material manufacturers for accurate ordering and purchasing.
Operations Manager
Kinetico Water Treatment, Inc
09.2013 - 01.2023
- Directed everyday tasks across three facilities.
- Analyzed performance metrics and reports to assess operational efficiency and effectiveness.
- Managed supply chain operations focused on procurement, inventory control and logistics.
- Prioritized customer relationships to create a positive association with the company.
- Oversaw employee recruitment, onboarding, and termination processes.
- Coordinated technical, in-field, and administrative training sessions at various locations.
- Managed payroll functions and updated employment forms.
- Monitored and improved efficiency of processes, team performance, and customer service.
Unit Supervisor: ED
UF Health Leesburg Hospital
06.2011 - 10.2015
- Served as liaison between ER staff and hospital administration, streamlining communication.
- Organized patient transfers between different hospital floors and outpatient facilities.
- Trained and supported staff to enhance their skills.
- Handled emergencies and critical situations promptly. Answered patient calls.
- Collaborated with providers to deliver outstanding patient care.
- Reviewed coordinating patient EMR before transfers or discharge.
Education
Masters in Business Administration -
Keiser University
01.2020
Associates of Arts - Health Care Managment
University of Phoenix
01.2013
Skills
- Microsoft Office
- Google Suite
- Project Management
- Budget Management
- Multi-unit operations management
- Business strategy development
- Policies and procedures implementation
- Customer relationship management (CRM)
Certification
Notary Public, Florida, 2024
Timeline
Operations Manager
Asphalt Pro Construction, Inc
01.2023 - 07.2024
Operations Manager
Kinetico Water Treatment, Inc
09.2013 - 01.2023
Unit Supervisor: ED
UF Health Leesburg Hospital
06.2011 - 10.2015
Masters in Business Administration -
Keiser University
Associates of Arts - Health Care Managment
University of Phoenix