Summary
Overview
Work History
Education
Skills
Certification
Family Oriented
Timeline
Generic

Heather Ray

Baileyton,AL

Summary

Goal-oriented manager with experience in retail and restaurants with proven leadership abilities. Determined to increase productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Detail-oriented team player with strong organizational skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager of Business Development and Sales

Dollar General
11.2020 - Current
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.

Owner/Manager

Bulldogs Country Cookin'
04.2017 - 12.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Waitress/Cook

See Street Cafe
08.2015 - 12.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Waitress/Cook

Top Hat Barbecue
03.2011 - 11.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Night Shift Supervisor of Assisted Living

The Jacobs House
01.2010 - 02.2011
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.

Education

Associate of Applied Science - Forensic Investigation

Wallace State Community College - Hanceville
Hanceville, AL
05.2013

High School Diploma -

Hanceville High School
Hanceville, AL
05.2009

Skills

  • Team Management
  • Customer Engagement
  • Customer Service
  • Decision-Making
  • Sales Reporting
  • Inventory Management
  • Time Management
  • Goal Setting and Achievement
  • Staff Training and Development
  • Relationship Building
  • Sales Targeting

Certification

Certified in Fingerprints and Toxicology

Family Oriented

I am a mom of 3 children; Levi, Eli and Loralei they are my world. I enjoy every second with them and help with their extracurriculars any chance I can. I coach my daughter in softball and cheer. We are also active in our Church.

Timeline

Manager of Business Development and Sales

Dollar General
11.2020 - Current

Owner/Manager

Bulldogs Country Cookin'
04.2017 - 12.2018

Waitress/Cook

See Street Cafe
08.2015 - 12.2016

Waitress/Cook

Top Hat Barbecue
03.2011 - 11.2014

Night Shift Supervisor of Assisted Living

The Jacobs House
01.2010 - 02.2011

Associate of Applied Science - Forensic Investigation

Wallace State Community College - Hanceville

High School Diploma -

Hanceville High School

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Heather Ray