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Heather Roman
Administrative Assistant
Charlottesvle,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant Psychology Division
The University of Virginia
Charlottesville
01.2024 - Current
- Manage 7 Doctor's calendars, reimbursements, email communication, collaborate and provide cross coverage to division, type memos, correspondence, forms and technical confidential reports, receive and screen incoming calls and mail, answer routine inquiries, and route calls to appropriate individual, maintain calendars, schedule and confirm appointments, meetings, and travel arrangements, greet and screen visitors and provide customer support as needed, arrange for new candidates to interview with committee, plan retreats, conferences, and meetings
- This often-included meal planning and ordering materials, set up of retreats etc., Epic trained: blocking templates, staff messages, retrieve memos, letters etc.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Temporary Administrative Assistant to Chair of Department of Pediatrics
University of Virginia The Department of Pediatrics
Charlottesville
10.2023 - 01.2024
- Maintain calendars, schedule and confirm appointments, meetings, and travel arrangements, type memos, correspondence, forms, and technical or confidential reports, review and answer standard correspondence, provides backup support to assistant to Chair of Department of Pediatrics, taking and distributing meeting minutes, receive and screen incoming calls and mail, answer routing inquiries, take detailed messages and deliver them to appropriate individual.
- Maintained Records for 3 faculty meetings.
Clerk Typist
Williamsville Central School District
Williamsville
07.2022 - 06.2023
- Process hundreds of transcripts and academic record releases, generate reports throughout year: list of students free each period, homeroom teachers list, homeroom numbers, student homeroom updates, list of students missing each period, freshman groups, AIS class rosters, and transcripts for current and former students, oversee registration of new students from district and from guidance, assist with open-enrollment, prepare home instruction, and coordinate college and military visits, listen and address parent questions regarding custody, address changes, and open-enrollment, draft working papers for current students, manage setting up student shadows, document updates in program for phone number/address/emergency contact changes, handle mail out of transcript's, schedules, and other time-sensitive material, collaborate with mental health staff, counselors, clerical, teachers, and administration
- Accurately typed 55 words per minute with no errors.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Entered data into databases in alphabetic and numerical order.
- Promoted positive work environment through professional interactions with coworkers and supervisors alike.
- Expedited report generation by compiling data accurately from various sources for supervisors'' review.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
Retail Specialist
Big Lots
Tonawanda
06.2008 - 10.2012
- Mentored and trained dozens of employees in following job functions: recovery, cashier, unloading trucks, opening/closing, customer service, and cleaning, interacted with customers daily and advised them on where to find items throughout store, aided co-workers by helping them when needed it, picking up extra shifts, going on cash register when lines were full, and prioritized helping them with completion of their work, collaborated with peers and management to plan how to best meet customer's needs and improve store policies, created positive relationships with customers, co-workers, and management by sharing thorough feedback, listening, and being reliable employee.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ensured clean, organized store environment to enhance shopping experience.
Education
Bachelor of Science - Community and Human Services
Empire State College, The State University of New York
Saratoga Springs, NY12.2022
Associate of Arts - Liberal Arts and Sciences
Niagara County Community College, The State University of New York
Sanborn, NY12.2019
Skills
- Google Suite
- Microsoft Excel/Office/Outlook
- Data Entry
- Computer literate: can quickly learn new software
- Administrative Experience
- Recruiting
- EMR systems
- Scheduling and calendar management
- Documentation and Recordkeeping
- Meeting Note Taking
- Multitasking and Time Management
- Social media knowledge
- Medical Terminology
Certification
Adult Mental Health First Aid, 05/01/22, Present
Additional Information
I was raising my children and obtaining my degrees. This explains gaps in time.
Willing To Relocate
In the process of relocating to Buffalo, NY area.
Assessments
- Case management & social work, Proficient, 08/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Recruiting, Proficient, 05/01/23
- Customer service, Proficient, 03/01/22
- Verbal communication, Proficient, 07/01/23
- Work motivation, Proficient, 03/01/22
- Typing, Proficient, 06/01/22
- Learning agility, Proficient, 09/01/23
- Medical receptionist skills, Proficient, 05/01/22
- High school classroom management, Proficient, 01/01/21
- Spreadsheets with Microsoft Excel, Proficient, 10/01/23
- Customer focus & orientation, Proficient, 02/01/22
- Early childhood development, Proficient, 02/01/22
- Working with MS Word documents, Proficient, 05/01/23
- Medical receptionist skills, Proficient, 01/01/23
- Attention to detail, Proficient, 03/01/22
- Work style: Reliability, Proficient, 01/01/23
- Data entry: Attention to detail, Proficient, 02/01/22
- Work style: Reliability, Proficient, 02/01/22
- Administrative assistant/receptionist, Proficient, 02/01/22
- Work style: Professionalism, Proficient, 07/01/23
- Administrative assistant/receptionist, Proficient, 03/01/23
- Office manager, Proficient, 02/01/23
- Call center customer service, Proficient, 05/01/22
- Protecting patient privacy, Proficient, 05/01/22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Scheduling - Communicated with faculty through phone, email and in person to schedule appointments and answer inquiries.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Interests
Timeline
Administrative Assistant Psychology Division
The University of Virginia
01.2024 - Current
Temporary Administrative Assistant to Chair of Department of Pediatrics
University of Virginia The Department of Pediatrics
10.2023 - 01.2024
Clerk Typist
Williamsville Central School District
07.2022 - 06.2023
Retail Specialist
Big Lots
06.2008 - 10.2012
Bachelor of Science - Community and Human Services
Empire State College, The State University of New York
Associate of Arts - Liberal Arts and Sciences
Niagara County Community College, The State University of New York