Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Ross

Drain,OR

Summary

Professional individual with approximately fourteen years’ experience in the Marketing/Sales field. Able to accomplish and, at times, surpass goals that I have set for myself. Built reputation as being friendly and works well with others. Sharp mind for grasping and retaining concepts, very detail oriented, with strong work ethics,, and stays aware of current situations. Proficient in several software programs, including Microsoft Office (Word, Excel, Outlook and Microsoft Teams), as well as the CRM system, Quick Books, . Types approximately 50-55 wpm.

Overview

6
6
years of professional experience

Work History

Dispatcher

Western Manufacturing Corp
Fresno, CA
12.2020 - 02.2024
  • Resolved customer complaints related to service issues or delays.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Ensured compliance with safety regulations and company policies.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Verified driver credentials prior to assigning them a route or task.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.

Senior Lead Generating Sales Associate/Inside Sales Department

Coverall North America
Fresno, CA
06.2018 - 12.2020
  • Taking outbound and inbound calls
  • Finding and creating viable opportunities for my OSCs
  • Researching current, terminated and potential customers to build our sales pipeline
  • Canvasing for appointments and constantly using time management to cover two territories
  • Creating efficient methods in order to keep detailed records of all current activities.

Education

High School Diploma -

Sierra Charter School
Fresno
06-2020

Skills

  • Schedule Management
  • Route Navigation
  • Driver communication
  • Data Entry
  • Customer Relations
  • Dispatch Coordination
  • Route Planning
  • Organization
  • Analytical Thinking
  • Computer Skills
  • Microsoft Office
  • Financial Reporting
  • Account Monitoring
  • Invoice Processing
  • Invoice and payment processing

Accomplishments

  • Strong work ethics
  • Learns job responsibilities quickly and efficiently
  • Proficient in organizing offices
  • Proficient in several computer programs including MS Office and the CRM system
  • Learns computer programs quickly
  • Completes work with no supervision and works well as a team member
  • Accepted quickly by employers and fellow employees

Timeline

Dispatcher

Western Manufacturing Corp
12.2020 - 02.2024

Senior Lead Generating Sales Associate/Inside Sales Department

Coverall North America
06.2018 - 12.2020

High School Diploma -

Sierra Charter School

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Heather Ross