Heather Sackett

Greeting patients and visitors Directing patients and visitors to various locations Controlling traffic flow into secure units Screening visitors Answering phone calls Monitoring cameras

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Performed customer service, managed various clerical duties, and maintained charts while ensuring timely response to phone calls and call lights.

Directed phone calls to the appropriate individuals or departments

Greeted and guided patients and visitors

Updated patient information using Epic.

Provided customer service and performed a variety of clerical duties, while also maintaining charts.

Responsible for interpreting and entering physician orders
Answering phones and call lights

Directing calls to the appropriate people and locations

Assisting with questions when appropriate