Heather Salazar
Corpus Christi
Summary
Accomplished Restaurant Manager with 20 years of leadership in high-volume operations. Specializes in enhancing guest experiences, driving sales, and managing costs. Experienced in developing high-performing teams and improving service standards to create a welcoming environment.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Whataburger
Corpus Christ
05.2006 - Current
Led daily operations of high-volume restaurant, ensuring exceptional service and hospitality standards.
Created guest-focused culture through staff training on service excellence and positive interactions.
Resolved customer concerns promptly, enhancing satisfaction and retention rates.
Managed and developed teams of 20–50 employees, emphasizing service quality and retention.
Implemented service recovery strategies to convert negative experiences into positive outcomes.
Maintained a clean, welcoming environment in accordance with brand hospitality standards.
Controlled inventory and reduced waste, resulting in improved food cost efficiency.
Optimized labor scheduling to meet customer demand and enhance service flow.
- Supervised daily restaurant operations to ensure smooth service and high standards.
- Trained and mentored staff on customer service and food safety procedures.
- Managed inventory control and ordered supplies to maintain stock levels.
Education
Bachelor of Science - Business Administration
Purdue Global University
West Lafayette, IN04-2026
Skills
Key Skills
Customer Service Excellence Hospitality Management Team Leadership Operations
Management Inventory & Cost Control Labor Scheduling KPI Analysis Training &
Development Food Safety Compliance
Timeline
Restaurant Manager
Whataburger
05.2006 - Current
Bachelor of Science - Business Administration
Purdue Global University