Heather Sauerwein
La Pine,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Veterinary Technician
Riverside Animal Hospital
06.2016 - Current
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered vaccinations and treatments, ensuring compliance with veterinary protocols.
- Educated pet owners on post-operative care and preventive health measures.
General Manager
Justice Tween Brands
02.2007 - 04.2016
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Hired, trained and mentored staff on sales techniques, improving team efficiency and morale.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Bellagios Pizza
03.2004 - 08.2006
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Prepared dough and ingredients, ensuring quality and freshness in daily pizza production.
- Ensured compliance with health and safety regulations, maintaining a clean and safe kitchen environment.
Education
3 Years of College Education.
Portland State University
Portland, ORSkills
- Excellent customer service
- Exceptional time management
- Quick learner
- Cash handling accuracy
- Dependability
- Merchandise restocking
- Attention to detail
- Multitasking and organization
- Maintain a clean work environment
Timeline
Veterinary Technician
Riverside Animal Hospital
06.2016 - Current
General Manager
Justice Tween Brands
02.2007 - 04.2016
Sales Associate
Bellagios Pizza
03.2004 - 08.2006
3 Years of College Education.
Portland State University
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