Heather Sayer
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Practice Manager
Sayer Counseling, LLC
05.2017 - 12.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Created and implemented organizational policies and procedures.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
Licensed Professional Counselor
Various Employers
09.2013 - 05.2017
- Maintained accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
- Developed strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Enhanced client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
- Improved client outcomes through the implementation of effective crisis intervention strategies during high-risk situations.
Client Service Representative
Principle Financial Group
02.2006 - 04.2008
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Investigated and resolved customer inquiries and complaints quickly.
Veteran Service Representative
VA Benefits Administration
06.2000 - 04.2004
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Education
Master of Science - Professional Counseling
Mid-America Christian University
Oklahoma City, OK08.2013
Bachelor of Arts - Business Administration
Northwest Christian University
Eugene, OR06.2000
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Electronic Health Records
- Workflow Planning
- Referral management
- Client consulting
- Process Improvement
- Decision-Making
- Financial Operations Oversight
Volunteer
Volunteer as the Young Women's President at our church. Leading and empowering adolescent women in all aspects of church related activities.
Timeline
Practice Manager
Sayer Counseling, LLC
05.2017 - 12.2023
Licensed Professional Counselor
Various Employers
09.2013 - 05.2017
Client Service Representative
Principle Financial Group
02.2006 - 04.2008
Veteran Service Representative
VA Benefits Administration
06.2000 - 04.2004
Master of Science - Professional Counseling
Mid-America Christian University
Bachelor of Arts - Business Administration
Northwest Christian University
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