Dedicated professional with excellent transferable skills in the industry, maintaining a professional appearance and demeanor. Expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organizational skills.
Hi, I’m
Heather Smith
Centennial,CO
Summary
Overview
12
years of professional experience
1
year of post-secondary education
Work History
BoxLunch
Store Manager
06.2021 - Current
Job overview
- Served as a successful leader, promoting and achieving store success
- Encouraged employees to do their best, and increased store productivity immensely
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Maintained up to date knowledge of all retail promotions
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Created and administered semi-annual performance reviews of employees
- Quickly determined customer’s needs and developed solutions to meet needs
- Recorded notes about progress and changes to be made
- Hired, trained, and developed employees for various positions throughout the store
- Implemented and maintained visual merchandising specific to corporate standards
- Implemented social media marketing campaigns via Instagram.
AdventHealth
Lead CNA Trainer
01.2018 - 03.2021
Job overview
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Maintained meticulous logs and records of activities
- Organized and implemented job roles and functions among employees
- Managed complex family requests from contact to completion
- Helped to train and mentor new hires.
AdventHealth
CNA
02.2016 - 12.2018
Job overview
- Maintained meticulous charts during nursing care rounds
- Assisted nurses and physicians in carrying out all treatments and day to day protocols
- Treated patients with the utmost care and respect
- Provided high level patient care.
Five Below
Key Holder
06.2012 - 01.2016
Job overview
- Worked well independently and on a team to solve problems
- Fully engaged with team members to achieve the highest levels of productivity
- Maintained up-to-date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Help ensure proper running of the inventory department.
Education
Community College of DenverDenver, CO
from Business Administration And Management
08.2023 - Current
University Overview
College of Central Florida
CNA License
05.2012
University Overview
Dunnellon High School
General Education
05.2009
University Overview
Skills
- Leadership
- Communication
- Customer Service
- Competitor Monitoring
- Retail Store Operations
- Shrink/Loss Prevention
- Inventory Management
- Visual Merchandising
- Training and Development
- Shift Scheduling
- Budget Administration
- Project Management
Timeline
Community College of Denver
from Business Administration And Management
08.2023 - Current
Store Manager
BoxLunch
06.2021 - Current
Lead CNA Trainer
AdventHealth
01.2018 - 03.2021
CNA
AdventHealth
02.2016 - 12.2018
Key Holder
Five Below
06.2012 - 01.2016
College of Central Florida
CNA License
Dunnellon High School
General Education
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